Denise Girdy

Experience

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  Suddenlink

  May 1994 - Oct 2017

  Lead Customer Service Representative

  Coached employees, managers and executives on effective safety policies.Recommended changes to company culture to improve safety and meet changing demands.Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.Helped operators handle incoming calls and managed escalated needs with targeted resolutions.Developed new training programs to address performance and knowledge issues.Recommended changes to company culture to improve safety and meet changing demands Show less

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  TISD, Inc.

  Feb 2018 - Mar 2024

  Human Resources Generalist

  Reviewed and screened applicant resumes to identify qualified candidates.Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.Coordinated workshops for employees to better understand the company mission, streamlining daily activities and aligning worker and company priorities.Monitored day-to-day activities of the company and employees, noting areas needing improvement and implementing plans for rectification.Applied various teaching aids to minimize learning gaps and instruct and motivate students.Mentored new hires, resulting in stronger staff development and increased productivity.Monitored participant workflow and behaviors throughout training process.Scheduled and taught in class and online courses to increase learning opportunities.Identified and solved internal problems related to employee turnover by revamping training approaches.Recruited and trained new members of the team.Monitored employee progress and gave feedback to management and additional training requirements.Conducted evaluations and observed employee performance to identify areas of needed improvement.Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.Drafted agreements, contracts, and other legal documents for the company.Directed dispatching and routing installation team routes. Show less