Richard Dolina

Experience

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  Honda Financial Services

  Jul 2008 - Jul 2010

  Systems Support

  Provide system support to the business and to the helpdeskReceive and resolve customer service requests for all network services, and supported desktop/laptop users via telephone, e-mail, voicemail, or walk-ins Coordinate security requests to ensure timely completion Resolve Windows operating system errors, application errors, and card entry access Initiate, track, and manage enhancements to building security system Oversee security change management processWork within SOX ITGCs to ensure security compliance Review associate access for SOX segregation of duties Prepare APD lists for internal security audit Develop training materials, processes, and documentation Show less

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  Central Community Care Access Centre

  Nov 2010 - Aug 2013

  Systems Analyst

  Provide system support and escalation support for the helpdeskReceive customer service requests for all network services, and supported desktop/laptop users via telephone, e-mail, voice mail, or walk-insResolve customer service requests over the telephone, through desktop consultation with users, and/or by using remote management softwareEscalate calls to external vendors for support as requiredClose service requests with detailed information of the resolution documented in the SMA systemDocument workarounds and solutions, and updates the IT knowledgebaseResolve issues related to workstation operating system, network connectivity, application errors and user loginBuild and configure PC and laptop workstations; re-image workstations and use disk utility software for wiping disksPerform Active Directory administrative tasks i.e. user, group and computer managementLiaise with the OACCAC for support on applications such as CHRIS, HPG, PCC – RAI, WAN connectivityLiaise with the Business Solutions team to provide technical or subject matter expertise on projects Act as a technical lead where assigned on projects; implement system and application upgrades Setup and maintain networks in branch offices, hospital locations, and clinics Show less

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  Computer Gallery

  Mar 2014 - Feb 2016

  Network Administrator

  Provide senior support to Computer Gallery's Platinum Support clients and implement and continuously audit Computer Gallery's support methodologyMake the vCIO aware of any business risk within the client's technology environmentHighlight any technical deficiencies within the client environment that have not been fully addressed by the vCIO to the clientPerform and document Monthly and Quarterly maintenance scheduledReview all tickets to date to look for trends that may lead to a root cause issue that needs to be corrected via onsite proactive visit Show less

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  Accent Computer Solutions, Inc.

  Feb 2016 - Nov 2020

  Systems Engineer

  Resolve escalated network, server, and desktop repair issues Support and optimize client VMware and Hyper-V infrastructures Support and optimize client firewall and switch infrastructureSupport various software products, including but not limited to Microsoft Windows, Mac OS, Microsoft Office, Anti-Virus and Anti-Spyware products and various client-specific softwareTrain junior associates Create, update, and document procedures that document best practices when working with particular software tools or troubleshooting problemsAnalyze client networks to suggest improvements and alignments to support industry best practices Show less

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  Summit Technology Group, LLC of Oklahoma

  Nov 2020 - now

  Senior Systems Architect

  Design, build, and implement on-premise (Hyper-V, VMWare) and cloud (Azure) storage, network, and server solutions for managed clients.Resolve escalated network, server, and desktop repair issues Resolve networking issues on industry-standard devices (FortiNet, Datto, Cisco)Support and optimize server infrastructure for large-scale clients Provide technical leadership and ownership on projectsMonitor client networks and remediate foreign threats