Eroy Burns

Experience

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  MCLANE FOODSERVICE COMPANY

  Apr 2010 - Nov 2010

  OPERATION MANAGER

  Responsible for managing a team of individuals in a single functional area to apply advance subject knowledge to solve common and complex business issues within established guidelines and by recommending appropriate variances. Recommended changes based on alignment with the business strategies for areas of responsibility which included staffing, customer services, facility maintenance, routing, dispatching and MHE equipment standard. Provided leadership and expertise to functional teams and participates in cross-functional initiatives. Ensure budget, schedules and performance objectives are met on a daily basis.  Responsible for highest standards of quality and safety with all warehouse teammates. Conducted review performance expectations to ensure team member is in alignment with goals. Created and executed communication plan to share tactical and strategic plans and initiatives with leadership and teammates. Proficient with computer systems Centex and Genesis programs. Show less

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  ANCIRA WINSTON CHEVROLET

  Nov 2010 - Apr 2011

  SALES CONSULTANT

  Responsible for the interacting with potential customers, promotes and sells the company’s product and/ or services. Established relationships with new customers and showed customers how to use acquired vehicles after delivery. Maintained existing customer base thru meeting, email, phone and advised customers regarding payment options and other loans, leasing banking terms, negotiated delivery and price variations. Maintained familiarity with used cars and kept updated about competitor products; kept updated on changes in pricing, leasing programs, different incentives, campaigns and tradeshows. Analyzed and identified the needs of customers and consistently sold additional product or services.  Based on customer’s needs, has the ability recommend the most suitable products or services out of the company’s portfolio.  Cross functional partnership between the customers and the financial sales team to ensure that customer satisfaction is maintained.  Maintaining customer databases and files as required, including keeping a track of individual customers’ preferences. Meeting company sales profit targets.  Consistent knowledge of the products or services  Excellent communication and negotiation skills. Show less

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  Boeing

  Apr 2011 - Jun 2012

  Tool Coordinator

  Responsible for gathering and preparing tools, product data, and provides support materials for shop-floor teams. Inspires others by creating a confident and consistent atmosphere, implementing high expectations and processes for customer requirements for tooling products and information, assist in creating shift and project scheduling. Prepares order packaging for distribution to floor teams daily. I assisted with inventory process for tooling. Ability to adapt  Collaboration with peers and management Customer Focused Time Management Project Management (EI Team Leader) Charts the Course Consistent Decision Making Show less

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  Benevolent Hospice

  Jul 2012 - Jul 2017

  Director of Marketing

  Marketing directors are in charge of a company’s marketing efforts and strategies. The job’s focus may largely be concerned with market segments, overall groups of consumers who are defined by a common interest, income, age, ethnicity, or other factors. Marketing directors ultimately seek to discover which of those market segments would buy their organization’s products or services and how to best present those products and services to the selected target market.

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  Benevolent Hospice of Houston

  Jul 2014 - Jan 2017

  Administration Assistant

  Community Relations: Responsible for maintaining community relations by anticipating and resolving community issues; promoting and enhancing the reputation and services of our medical group. Assisting the CEO with responsibilities which included educating and training others about our patient care, working with the RN,LVNs and Hospice Aides to help toward maintaining quality control of the department and providing high quality care to patients with terminal illnesses. Assistant Administrator:As an Assistant Administrator my responsibilities included making sure our facility had all the equipment and supplies needed to take care of our patients in a timely manner that is in compliance with local and national regulations. Day to Day operations included budget planning and reviewing, operational objectives, inspecting and maintaining inventory within the facility. Assisted in developing fundraising ideas and processes and systematically built new relationships with hospitals, assisted living facilities, and dialysis clinics within the region. Managed a bi-city medical staff of 15 which included training supervising and evaluation Show less

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  San Antonio Northside Independent School District

  Jan 2017 - Oct 2017

  Instructional Assistant

  Responsibilities as an Instructional Assistant to Autism Unit of 5 students, three are verbal, and two non-verbal. Performed a crucial role in helping the teacher manage the class, and enforce school and classroom rules to maintain a proper environment for learning. Duties included assisting with behavioral management, supervising students at recess, field trips,restroom breaks or in the cafeteria. Additional duties also included, helping students manage their disabilities which includes emotional and behavioral disorders, supports teacher by instructing the students, managing paperwork, and lesson planning under teacher supervision. Show less

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  Lowe's Companies, Inc.

  Oct 2017 - Mar 2018

  Service Manager

  The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., down-stocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments. Show less

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  Boy Scouts of America, Alamo Area Council

  Mar 2018 - Jun 2022

  District Executive

  Responsibilities Increase fundraising efforts and revenue * Recruit, Support and improve volunteer groups * Organize programs across multiple youth age groups (Elementary, Middle School and High School) * Oversee Summer Camp activity and volunteer activities * Maintain a positive, high energy attitude to build enthusiasm into the District program Required SkillsBachelor's degree from accredited university or college * Ability to collaborate with volunteers and community organizations * High energy and charismatic sales personality * Ability to work flexible hours in order to ensure a successful program * Outstanding social IQ and interpersonal communication skills * Desire to "Make a Difference" and then fulfill it Show less

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  Lowe's Home Improvement

  Jun 2022 - Feb 2023

  Department Manager

  • Removing barriers, addressing inefficiencies, and enabling staff to delight our customers.• Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.As the leadership, my primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. I impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.Collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale. Helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. Show less

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  Gulf Stream Council, Boy Scouts of America

  Jan 2023 - now

  District Director

  Provides direct service to one or more districts and supervises one or more professionals in other districts. district executive: A professional Scouter who works under the direction of the Scout executive and is responsible for providing direct service to one or more districts.