Daniel Chensee

Experience

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  In Fine Print

  Jun 2000 - Jun 2004

  Printer's All-Rounder

  General office duties including reception, filing, typing and data entry.Customer service and sales.General factory duties including packing, gluing, collating, folding and inserting leaflets.Deliveries.

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  Liverpool Catholic Club

  Jun 2004 - May 2005

  Fitness Instructor

  Part of the core set up team – assisted with development of policies and procedures, marketing and increasing club membership.Conducted group fitness sessions.Signed up new members.Reception and general office administration.

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  Paul's Warehouse

  May 2005 - Jun 2005

  Customer Service Assistant

  Assisted customers with shoe fittings, fitness equipment enquiries, general queries and sales.Fitness equipment assembly.

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  LivingWell Health Club - Hilton Sydney

  Jun 2005 - May 2006

  Fitness Instructor

  Part of the core set up team for the Hilton Hotel Fitness Centre.Involved in development of gym policies and procedures.Developed and monitored individual fitness programs.Conducted group fitness sessions including Les Mills RPM and Cardio Boxing.

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  Liverpool Catholic Club

  May 2006 - Dec 2006

  School Sports Coordinator & Fitness Instructor

  Developed, organised and conducted school sport programs for the centre.Conducted group fitness sessions of Les Mills RPM and Cardio-Boxing.

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  Hilton Sydney - LivingWell Health Club

  Nov 2006 - May 2008

  Senior Fitness Coach

  Assistant to the Fitness Manager.Responsible for rosters, fitness appointment management, overseeing general operations and maintenance.Compiled statistics and monitored set KPI’s.Customer service by phone and in person.Development and monitoring of individual goal-based fitness programmes for members.Leading group fitness sessions including RPM, Cardio Boxing, and Circuit classes.

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  Bladerunner Health Clubs

  Jan 2009 - May 2010

  Deputy Manager

  Supported the Club Manager with operational duties including general administration, rostering staff, class timetables, fitness appointments and equipment maintenance.Responsible for updating multimedia marketing displays and newsletters.Organised promotional days to attract new members.

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  Hilton Sydney - LivingWell Health Club

  Jul 2010 - Nov 2011

  Fitness Team Supervisor

  Managed a team of 6 fitness coaches.Oversaw daily operations of fitness appointments, pool maintenance, equipment maintenance and classes.Responsible for rostering and staff supervision.Compiled statistics and monitoring of set KPI’s.Senior Fitness Coach duties (as per December 2006 – May 2008).Highlight – Responsible for the development and production of marketing videos to be shown on the plasma screens throughout the gym, outlining services available and profiling trainers’ skills. Show less

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  Margaret Whitlam Recreation Centre

  Apr 2012 - Feb 2013

  Recreation Officer's Assistant

  Assist in the set up and operation of the recreation centre.Oversee set up and running of bookings for the multi-sports court.Monitor patrons and ensure health and safety operations.General maintenance, cleaning and security of pavilion.

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  Specialist Glazing Services

  Feb 2013 - Jun 2014

  Glaziers Trade Assistant

  Assisting the instillation of commercial and residential glass including windows, doors, balustrades, and pool fencing.

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  Next Generation Kings Park

  Aug 2013 - Sept 2013

  Membership Consultant

  Membership sales of club, touring of facility, follow up calls and administration duties.

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  DTM Marketing Australia

  May 2014 - Jun 2014

  Independent Contractor
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  Anytime Fitness Subiaco

  Jul 2014 - Jul 2016

  Club Manager

  • Opened and closed the gym in line with the rostered staffed hours. • Worked closely with personal training team and membership sales staff to build and maintain a cohesive customer focused team which is motivated and driven to provide quality service and ensure that staff meet sales targets. • Managed responsive and dynamic customer focussed teams.• Developed and delivered sales and customer service training for staff across six Anytime Fitness franchise sites. • Assisted with managing the configuration of ClubWise software program used for membership sales, bookings and client management. • Assisted with managing the configuration of the EFTPOS system.• Assisted with management of the online membership enquiry portal.• Handled matters relating to member satisfaction before and after sign-up. • Ensured the business met member retention targets. • Ensured the sign-up process met Anytime Fitness business rules. • Managed retail operations the club. • Developed and documented operational procedures. • Ensured the premises met legislative requirements for cleanliness, security and occupational health and safety. • Developed relationships with local businesses to facilitate corporate cross-promotion. • Ensured accurate records were generated and maintained in both electronic and hard copy as required.• Developed and implemented business and marketing plans. • Ensured that revenue, costs and assets were correctly accounted for within the business unit in line with Anytime Fitness franchise guidelines. • Ensured that all financial transactions were carried out accurately and in line with relevant Anytime Fitness procedures. • Worked closely contractors to ensure that cleaning and maintenance standards were delivered to the agreed standard.• Ensured that daily, weekly and monthly reports were completed on time, correctly and sent to the Anytime Fitness Regional Manager, National Manager and Directors. • Organised local area marketing. Show less

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  Kitchen Warehouse

  Jul 2016 - Aug 2020

  Warehouse and Customer Support

  Greet and meet customers and help locate what they are looking for.Provide product knowledge and recommendations in aligned with there needs.Receive stock deliveries and restock displays and warehouse storage.Ensure displays are clean and look presentable.

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  Kitchen Warehouse Australia

  Aug 2020 - now

  IT Service Desk Analyst

  Manage the IT Help Desk including triaginging, cataloging, troubleshooting, resolving tickets and communicating issues and resolutions to stakeholders.Administration of various applications.User access managementAssisting in various company projects including new store openings, services, process writing and management, hardware set up and maintenance.