Sharon Chanda

Sharon Chanda

Customer Service Consultant

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  • Timeline

  • About me

    Senior Manager Customer Service

  • Education

    • The Copperbelt University

      -
      Bachelor's Degree in Banking and Finance
    • The Copperbelt University

      2016 - 2018
      Master of Business Administration Finance
  • Experience

    • First Alliance Bank Zambia

      Aug 2006 - Sept 2010
      Customer Service Consultant

      Customer Service, invoice discounting and cashiering

    • FNB Zambia

      Oct 2010 - now

      Over seeing Branch Operations, Sales and maintaining customer relations

      • Senior Manager Customer Service

        Dec 2020 - now
      • Operations Area Manager

        Oct 2015 - Nov 2020
      • Branch Head/ Manager

        Jul 2013 - Sept 2015
      • Teller Coordinator

        Jan 2013 - Jun 2013
      • Forex Consultant

        Oct 2010 - Dec 2012
  • Licenses & Certifications

    • Change Management Practitioner

      Prosci
      Oct 2020