Andressa Zander

Experience

• 

  Realmac

  Jan 2006 - Jun 2008

  Administrative Assistant
• 

  Unochapecó - Universidade Comunitária da Região de Chapecó

  Jul 2008 - Jan 2012

  Business Support Manager

  • Representing the University as the first point of contact for clients • Managing weekly and monthly agendas and coordinating meetings • Facilitating and supporting the completion of reports • Researching and drafting contracts • Service and assistance in managing university extension projects and programs.• System management.• Event organization

• 

  Self Employed

  Jan 2012 - now

  Lawyer - Brazil

  • Family law specialist;• Inheritance Succession Laws;• Civil law.• Acting in Santa Catarina - state and federal justice.

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  Unochapecó - Universidade Comunitária da Região de Chapecó

  Jan 2015 - Oct 2019

  • Family law specialist;• Divorce and annulment;• Child custody, support and visitation rights;• Adoption;• Childcare and protection;• Domestic violence;• Paternity;• Prenuptial agreements;• Juvenile law;• Contract law;• Attendance to causes within the jurisdiction of the Special Civil Court;• Conducting hearings in the criminal, labor and federal courts;• Supervision of interns in the follow-up of hearings in the mandatory internship of the Degree in Law;• Service and guidance to judicial and extrajudicial clients; Show less • Social Project Coordinator ‘Pro-Cidadania' and 'Cidadania Itinerante' – developing activities for vulnerable groups • Coordination of community orientation projects for victims of domestic violence and prisoners, groups of elderly people, groups of caregivers, among others. • Representing clients in court and providing legal advice. • Liaising between clients and barristers. • Family mediation assistance. • Customer service and routine office activities. • Preparation of reports and didactic material. Show less

  • Lawyer

    Feb 2013 - Oct 2019

  • Project Coordinator

    Jan 2015 - Jan 2019
• 

  Reed in Partnership

  Jun 2021 - now

  • Conducted thorough market research to identify and evaluate potential suppliers, using a scoring matrix for optimal selection.• Led internal research initiatives, collaborating with team members and participants to gather valuable insights through various techniques, including pre-questionnaires (MS Forms, Power Automate) and focus groups.• Utilized agile strategies and lean principles to streamline processes and enhance project efficiency.• Supported the creation of detailed “how-to” guides and drafted compelling proposals to drive project success.• Actively participated in meetings and presentations, contributing to strategic discussions and decision-making. • Analyse market trends and competitor activities to inform product development and positioning.• Assisted in managing product lifecycle from ideation to launch, ensuring timely delivery and quality standards.• Developed and maintained strong relationships with key stakeholders to facilitate product success.• Participated in product testing and feedback sessions to continuously improve product offerings. Show less • High-performance customer service• Performance management assistance and performance reporting• Management of schedules and caseload, Interrogation of systems to identify future customer schedules. Get referrals from customers.• Conducting a set of prescribed rules, identity and eligibility checks for new participants as directed by the line manager, handling queries related to these checks, and searching for missing documents with Consultants and participants accordingly. Completion of relevant forms and databases with identification/eligibility information provided and recording of the results of the checks carried out.• Configuration of individual customer records in internal databases. Appending the customers in the database to the correct structure.• Create, configure and manage the customer paper file.• Contribute to the verification and auditing process of customer service and compliance procedures.• Management of expenses with cash, vouchers and support applications (Spendesk, SmartPad) maintaining accountability reports and database.• Support an entire team of Employment Consultants, Business Managers, Recruitment Consultants and Skills Trainers in all routine writing activities.• Office supply management and office routines. Show less

  • Product Executive

    Apr 2024 - now

  • Re-engagement Adviser

    Feb 2023 - Mar 2024

  • Office Administrator

    Jun 2021 - Feb 2023