Naomi Robinson

Experience

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  Jenny Craig

  Aug 2013 - Aug 2015

  Customer Care Coordinator

  • Performed administrative duties appropriate to the activities of the company • Coordinated customer service. Provided customers with information on the policies, products and equipment and made recommendations based on customer requirements through my communication skills • Developed innovative and creative media content across social media platforms.• Organized, distributed and verified the work of others. • Participated in preparing promotional materials and displays• Coordinated with suppliers regarding equipment availability, prices and delivery dates. Recommended equipment purchases to supervisor• Verified and approved payment of supplier invoices, repairs and maintenance contracts. Resolved problems with suppliers. Monitored accounting statements for discrepancies and followed up on corrections• Placed orders, restocks sales, and organized display areas. Initiated return of stock when possible Show less

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  University of Maryland Baltimore County

  Jan 2014 - Dec 2015

  Writing Fellow

  • Helped other writing fellows to develop useful, efficient ways of responding to student writing using my strong communication skills• Held short presentations in their faculty partners’ classes on aspects of writing (e.g., the writing process, integrating quotations, paragraph focus, etc.) using Microsoft Office• Served as a sounding board for junior students in the articulation of course goals and for assistance in redesigning syllabi using my communication skills• Assisted in the construction of explicit criteria for evaluating student writing – criteria communicated to students as part of the writing assignment• Assisted faculty to refine previous writing assignments and to design new ones (both formal and informal) to accomplish the learning work in the course• Held office hours and conferred with students in their faculty partners’ classes about writing assignments• Attended sessions of faculty partners’ classes to assist with the implementation of an informal writing activity Show less

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  Maryland Department of Aging

  Feb 2015 - Dec 2015

  Intern

  • Reviewed and edited proposals to secure funding for revamping the department’s website to make it more user friendly using MS Office Suite • Used MS Office Suite to develop information materials for presentations to aging adults• Updated the website with more practical content • Developed, prepared and presented PowerPoint training slides to department clients • Received information from local agencies to make informed choices about services, referrals to appropriate agencies, assistance in obtaining services and benefits, and follow-up• Promoted the awareness of services for the aging adults and individuals with disabilities through outreach and public education• Provided the aging adults and individuals with disabilities information about health care, Medicare/health insurance, in-home services Show less

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  Clinical Associates, P.A.

  Nov 2016 - Oct 2017

  Referral Coordinator

  • Scheduled patient and maintained electronic health records utilizing my extensive knowledge on NextGen software system • Handled administrative duties such as health record filing, dictating messages for providers, and setting up future patient appointments• Communicated with insurance agencies to ensure that proper protocol was followed for correct billing • Scheduled patients for services and referrals in a timely manner• Managed 6 receptionists to ensure work was completed in a timely manner• Responded to & communicated with patients in the department of internal medicine, ophthalmology, cardiology and otolaryngology physicians • Wrote patient referrals for multiple insurances agencies • Handled billing problems when insurance declined payments Show less

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  Christian Academy of Laurel

  Oct 2017 - Oct 2018

  Middle School Teacher

  • Participate in school management meetings as a senior teacher• Communicate effectively with parents• Use Microsoft Office for daily work as well as RenWeb• Teaching 30 middle school students science subjects including biology, and chemistry• Organizing daily plans

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  CoreLife - Weight Loss Healthcare

  Oct 2018 - Feb 2019

  Patient Services Specialist

  • Serve as the primary resource for the researching and prospecting of qualified new patient leads• Responsible for identifying, contacting, and tracking prospective patients, generating leads and engaging inactive patients via outbound phone calls, emails, campaign letters and other resources.• Upon contacting a prospective patient, probe to understand patient needs and have the ability to identify opportunities to pair those needs with CoreLife services.• Process and maintain leads in prospecting database for weekly reporting.• Work with Corporate, Marketing and other teams as appropriate to create process to aggressively follow-up and qualify all campaigns Show less

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  Inovalon

  Mar 2019 - Dec 2020

  Project Manager

  • Perform the ongoing tracking management of product, services and operations for clients;• Coordinate activities and provide responses to clients requests and concerns;• Handle essential client inquiries, provide appropriate actions, resolutions and escalates complex issues to the appropriate teams for timely resolutions;• Assist in supporting client relationships and work with the Client Services Manager (CSM) and Virtual Client Account Teams (CSCT)/(ACSM) to resolve client provider, site and member issues for assigned clients;• Coordinate, communicates and provide the delivery schedule and timeline for all assigned client activities;• Gathers, organizes and inputs client and prospect data into system;• Prepares various deliverables which directly support client acquisition;• Prepares and processes documentation related to client implementation and on-going maintenance as required; and• Creates a working Inovalon operational knowledge and client base concerns and resolutions to facilitate the effective, timely delivery of high quality client solutions. Show less

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  University of Maryland Medical System

  Mar 2021 - Feb 2022

  Information Technology Project Manager / Protocol Coordinator

  * Responsible for leading small to medium sized projects, develops timelines and check progress. Creates and plans activities, organizes and manages project team. Deploys and organizes resources, develops project plan and schedules. Manages issues, provides guidance and support to project team members to achieve project outcomes.* Works with Project or Program Managers on larger scale projects, provides support with timelines, project plans, and meeting scheduled deadlines, leads specific aspects of larger projects.* Delivers outcomes against approved estimates. Discusses ideas, identify issues and gain commitment on recommendations. Understands and articulates the project’s business value and associated metrics.* Determines commonalities/differences within the team members’ goals, values and problem-solving styles to get an understanding on how to generate multiple alternatives in leading group to achieve a result.* Provides assistance and recommendations with quality assurance tools and processes. Seek an understanding of project interdependencies in order to effectively work with others on potential impacts.* Identifies issues, monitors small to medium sized projects and measure risk factors. Provides assistances with larger scale projects. Ensure quality control of process and deliverables..* Assist in the translation of business requirements into practical IT solutions that can be implemented. Provides technical guidance, suggestions and expertise to the project team.* Build effective networks of internal and external subject matter expert contacts including managers. Show less

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  UnitedHealth Group

  Feb 2022 - Oct 2023

  Project Manager

  1. Engage when the Enterprise Architect (EA) is engaged, potentially earlier2. Builds and manages project plan for assigned EAs3. Works with VSE/RTE/RDL on prioritization of capabilities4. Provides status of EA tasks/deliverables to appropriate VSE/RTE/RDL5. Helps manage risks associated to EA tasks6. Coordinate JAD sessions when needed7. Provide full project management support for EA only initiatives8. Manage resource allocations for assigned EA team(s)9. Reports accomplishments of EA team monthly Show less

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  Oracle

  Mar 2023 - Aug 2023

  Senior Adoption Manager II

  • Analyzed user experience and other client outcomes data, and incorporate organizational change techniques and adult learning principles to develop client adoption plans.• Consulted with internal and external client stakeholders to propose and execute adoption strategies to achieve client objectives.• Built and strengthened relationships with client executives and leaders to promote a positive caregiver experience. • Oversaw and delivered overall project scope and manage financials and other project operations for one or more client engagements.• Proactively identified and troubleshoot project issues and risks, propose resolution strategies, and escalate as appropriate.• Directed, and enabled adoption associates responsible for client deliverables by helping to remove or overcome client resistance or other barriers.• Proposed new approaches to create and deliver onboarding and continuous education plans for assigned products and offerings for internal, third party, or client resources delivering adoption support.• Proposed options and educated clients on available analytics tools and adoption best practices.• Provided analysis and reported to internal and external client stakeholders on progress, key performance indicators, and value achieved.• Trained associates within the analytics and adoption community; share suggestions for improvements to processes and best practices with leaders. Show less

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  Emerus Holdings, Inc.

  Jan 2024 - Aug 2024

  IT Project Manager

  • Manage up to 3 single facility Cerner implementations, • Participate in one or more larger implementations and/or conversions with new joint venture partnerships, more as a support and learning role for taking on larger projects in the future. Epic or Cerner.• Work collaboratively with the IT teams at both Emerus and JV partner organizations.• Potentially help with other IT projects as assigned by the CIO.