Carlos Bigio

Experience

• 

  Tenengroup Ltd.

  May 2018 - Dec 2018

  Junior Fraud Analyst (Temporary Position)

  • Fraud Analyst/Back Office Assistant. Payment review for international E-commerce "Mynamenecklace.com"• Customer Support LATAM, APAC. Constant optimization of customer experience and logistics*Temporary position for the Christmas period. Was great working with such a professional team and would love to be back in the field of Fraud Analytics.

• 

  Acrylite

  Jan 2019 - Mar 2021

  Customer Support Specialist

  • Customer Support (chat, email, phone)• Constant improvement of service through customer feedback• Freight registration and coordination• Database update

• 

  Similarweb

  Jun 2021 - May 2023

  • First point of contact for all Strategic and Enterprise users. • Lead qualification for pipeline generation. • Inbound lead generation through discovery calls.• Proactive outreach through various applications including Salesforce and Salesloft.• Cross-department relationships with AE's, AM's and Channel Partnership Managers in EMEA, APAC and LATAM.• Planning and execution of platform demos and training. • Lead qualification for pipeline generation. • Inbound lead generation through discovery calls.• Proactive outreach through various applications including Salesforce and Salesloft.• Cross-department relationships with AE's, AM's and Channel Partnership Managers in EMEA, APAC and LATAM.• Planning and execution of platform demos and training.

  • Enterprise Product Consultant - B2B Payment Solutions, Data Partnerships

    Jun 2022 - May 2023

  • Market Data Consultant-Data Partnerships, EMEA and LATAM

    Jun 2021 - Jun 2022
• 

  Pacific Imports

  May 2023 - Feb 2024

  Regional Account Manager

  • Managing all accounts in LATAM.• Constant improvement of customer experience by analyzing product feedback and logistics.• Regional business development. Leveraging various data sources to identify new markets and customers for each product.• Developing marketing strategies in English and Spanish.• Connecting a wide range of providers (Asia) with customers (LATAM). Freight and logistics coordination.

• 

  UserWay.org

  Oct 2023 - now

  • Regional Partnership Manager - Spain and LATAM

    Jun 2024 - now

  • Web Accessibility Consultant

    Oct 2023 - Jul 2024