Alma Meyer

Experience

• 

  American Hospital Association

  Jan 2010 - Aug 2010

  Administrative Coordinator

  • Coordinated the production and distribution of hospital communications to association members using email blasts, educational webinars, and mass mailing.• Created surveys tailored to hospital departments• Updated and maintained files and records for the departments

• 

  Northwest Justice Project

  Oct 2012 - Aug 2015

  • Creating documents that support case and trial preparation • Manage and organize calendars and scheduling for three attorneys• Ensure grant requirements are met through data reporting and correspondence • Update client documents to reflect changes in case status and personal information• Manage and organize calendars and scheduling for three attorneys• Organize both print and mail publications• Coordinate and route a high volume of incoming and outgoing calls

  • Legal Assistant

    Dec 2013 - Aug 2015

  • Front Desk Assistant

    Oct 2012 - Nov 2013
• 

  U.S. Geological Survey (USGS)

  Dec 2012 - Jan 2014

  Volunteer

  • Translated data from journal publications from Spanish to English• Managed and inputed a large volume of data into an online risk analysis tool• Performed quality control measures by checking for consistency in species data lists

• 

  DocuSign

  Aug 2015 - now

  ● Resolve customer issues by providing phone, chat and email support covering a range ofuse cases for a variety of DocuSign products.● Identify bugs and product enhancements and provide workarounds for these issues toenable the customer workflow to go uninterrupted● Serve as a subject matter expert (SME) for DocuSign Transaction Room, which includesproviding product support to both DTR customers and to co-workers.

  • Senior Manager, Enterprise Support

    Mar 2023 - now

  • Manager, Technical Customer Sucess Manager

    Aug 2021 - now

  • Senior Technical Customer Success Manager

    Nov 2019 - Jul 2021

  • Technical Customer Success Manager

    Oct 2017 - Nov 2019

  • Tier 2 Customer Support

    Jul 2016 - Oct 2017

  • Customer Service Representative

    Aug 2015 - Jul 2016