Melissa Holcomb

Experience

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  Corning Optical Communications

  Jan 2000 - Jan 2000

  Communications Specialist (Intern)

  Coordinated with Marketing Managers and graphic artists to produce brochures and promo sheets. Assisted in proofreading and review of marketing materials created for the company name change.

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  BMC Insurance

  Jan 2001 - Jan 2005

  Insurance Customer Service and Sales Support
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  Carolina First Associates

  Jan 2005 - Jan 2017

  Lead Customer Relations Agent and Sales Support

  Served as lead Customer Relations Agent managing workflow and supporting other customer service representatives; discussed workload issues in biweekly meetings and redistributed work appropriately. Fostered team collaboration by facilitating discussions around team member concerns and escalated customer problems in order to create an environment of shared best practices and feedback among the team.Helped implement process to conduct regular proofreading of quotes and spreadsheets which resulted in reduced errors.Supported client in managing Human Resource technology online system (Emcentrix)Explained product and benefit information regarding group insurance plans to clients. Assisted clients with administrative changes such as enrollments, changes, terminations, claims via online systems. Prepared renewal documentation, spreadsheets and analysis for clients and worked with account managers in maintaining groups; analyzed spreadsheets to determine the best solution for the client. Show less

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  USI Insurance Services

  Jan 2017 - Jan 2017

  Employee Benefits Administrator

  Supported transition for clients from Carolina First to USI which connected clients to the new resources offered by USI.Worked with account managers in maintaining groups; analyzed spreadsheets to determine the best solution for the client. Explained product and benefit information regarding group insurance plans to clients. Assisted clients with administrative changes such as enrollments, changes, terminations, claims via online systems. Helped prepare renewal documentation, spreadsheets and analysis for clients. Show less

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  Davidson, Holland, Whitesell & Co., PLLC - CPAs

  Nov 2017 - now

  Administrative Assistant