Raj K.

Experience

• 

  Tata Business Support Services Limited

  Jun 2013 - Jun 2015

  Executive
• 

  GENPACT

  Jul 2015 - Oct 2016

  Process Associate

  Worked on the WFM management, Generating reports and Giving feedbacks to team members.

• 

  Zeta

  Nov 2016 - Jun 2023

  Co-creating a digital-native bank with one of India's largest private sector Bank to re-define banking in India.Building a modern cloud-native omni-stack SaaS offering for global Banks supporting prepaid, credit, loans, deposits & savings with customizable user experiences. System Integration Testing (SIT), User Acceptance Testing (UAT), Proactive Risk Management(PRM), Simulation support and Go-Live activities.• Project Planning, Milestone Tracking, Status ReportingPost implementation (AMC) support• Conducting the Scrum events, following the Agile methodologies• SDLC, Scrum, Agile project and Post Go-Live support• SLA Monitoring and Tracking• Client Engagement Show less

  • Specialist

    Sept 2019 - Jun 2023

  • Sr. Executive

    Aug 2018 - Aug 2019

  • Executive

    Nov 2016 - Jul 2018
• 

  Retail Sols Inc

  May 2023 - now

  Scrum Master/Project Manager

  Key Achievements: • Delivered the project on time and within the budget to meet the business requirements • Improved project efficiency by 15% with the best practices and gained the appreciation • Implemented a new agile workflow process that improved project delivery time by 30%, greatly enhancing customer satisfaction • Successfully managed multiple projects at a time which includes the training and process improvementResponsibilities: • Led a team of 10 to build a mobile application by meeting all the business requirements. • Facilitated 50+ team events to drive Agile practices (e.g. daily stand up, sprint planning, sprint reviews and sprint retrospectives) • Effectively used a variety of Project management tools (e.g. Jira, Trello, Confluence, Chalk, MS Office, etc) to improve the work efficiency • Monitor project progress, identify potential issues, and implement corrective actions as needed. Communicate project status, milestones, and key deliverables to stakeholders and senior management • Effective utilization of the resources with the multitasking abilities. • Resolving the impediments for the team to keep them focused on the deliverables Show less