
Sanna Uotila
Shop Assistant

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About me
Operations Support Administrator
Education

Kaurialan lukio
2007 - 2010High School
HAAGA-HELIA University of Applied Sciences
2011 - 2015Bachelor of Business Administration (BBA) Marketing and sales
Experience

Video Film Town Oy
Apr 2010 - Jul 2010Shop Assistant- Selling and renting movies- Selling drinks and sweets- Taking care and decorating the shop- Counting the money in the end of the day and delivering it to the bank

Family McKeown
Aug 2010 - Oct 2010Au pair- Looking after children- Taking the children to school and different activities- House work (ironing, tidying)

StaffPoint Oy
Nov 2010 - Jul 2011Agency worker- Working at the till (Prisma, Alepa, S-market)- Stocking shelves- Unpacking and checking the items arriving at the warehouse (Budget Sport)

Seppälä Oy
Oct 2011 - Oct 2011Photographer's assistant- Getting products ready to be photographed, laying them out and putting them away

Tmi Petri Herrala
May 2012 - Jul 2012Seller- Selling berries- Opening and closing the sales spot- Inspecting the quality of the products

Seppälä Oy
Jul 2012 - Aug 2012Office Assistant- Processing refunds

Stockmann
Jun 2013 - Oct 2014Production Coordinator- Working with the photographer - Preparing, shooting and putting away products

ZMG Zeeland Media Group
Apr 2014 - Sept 2017I was responsible for cross-media marketing solutions, media research, media planning and buying across TV, radio, OOH, cinema, print and some online), campaign reporting, invoicing and customer service. Learning the following:Cross-media marketing, Media Research, Strategic Media Planning and Buying;-TV: targeted RBS buying / program-specific buying and non-spot solutions-Online (search, display, video)-Radio-OOH-Cinema-Print
Media Planner
Sept 2014 - Sept 2017Trainee
Apr 2014 - Aug 2014

The LEGO Group
Feb 2018 - nowOperations Support Administrator
Oct 2020 - nowAssistant Trainer
Jun 2023 - Oct 2023Consumer Service Advisor
Feb 2018 - Sept 2020
Licenses & Certifications
- View certificate

Excel Essential Training (Office 365)
LinkedInMar 2019 - View certificate

Communication Foundations
LinkedInFeb 2019 - View certificate

Building Your Professional Network
LinkedInMar 2019 - View certificate

Working with Upset Customers
LinkedInJul 2018 - View certificate

Delivering Bad News to a Customer
LinkedInOct 2018 - View certificate

Phone-Based Customer Service
LinkedInSept 2018 - View certificate

Innovative Customer Service Techniques
LinkedInOct 2018 - View certificate

Enhancing Your Productivity
LinkedInMar 2019 - View certificate

Managing a Customer Service Team
LinkedInJan 2019
Volunteer Experience
Volunteer
Issued by Wingham Wildlife Park on Mar 2016
Associated with Sanna Uotila
Languages
- enEnglish
- swSwedish
- spSpanish
- frFrench
- geGerman
- fiFinnish
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