Manuel RIVERA

Experience

• 

  BAC Credomatic

  Sept 2007 - now

  *Developing and implementing the regional mobile and e-banking platform. The main activities include innovating with new and improved digital functionalities, according to the customer needs, the market, new technologies and tendencies, using the whole life cycle of the product.*Leading the development and implementation of the new BAC’s mobile banking app (from scratch), launched in 2019 and adding new functionalities related with Self-service and UX.*Lunched mobile payments functionality and its implementation in all Central America, using NFC protocol (tokenized cards) with VISA and MasterCard *Improving the internal implementation process by looking for new ways to speed up the releases and the launching to production process, using roadmaps (MVPs and Phases), best practices and lessons learned, in order to give the business a mayor share of market and cost effectiveness.*Applying best practices in UX and UI, based on “customer first” thinking. *Use the best security standards and technologies for digital channels.*Personnel management and multidisciplinary team management experience (IT, suppliers, customers and business areas). *Pioneers in applying Agile methodology (Scrum) in the bank.*Coach leader. Show less * Led the BAC Honduras - Banco BAMER merge for on line banking, to have a seamless transition for the customer, coordinating the IT team and business team to ensure the unification and functionality of the new system for the client.* Implemented new features for online banking, such as, Opening Online Deposit Certificates for Costa Rica, ACH transfers for Honduras, Notifications/Alerts Core for all countries, tax payments for Guatemala, improving the payment system for all countries. Also implemented digital security projects (“Código BAC” – a bingo card), among others. * Solved customer difficulties regarding online banking.* Multidisciplinary team management (Business, Suppliers, IT, Back office). Show less

  • Digital Product Manager

    Dec 2008 - now

  • Project leader, Team Leader.

    Sept 2007 - Dec 2008