Experience

• 

  Wipro

  Dec 2007 - Mar 2011

  Senior associate

  *Dell / Wind stream – Technical and Semi Technical assistance to all USA customers for issues related to their computer and internet. *Capital One NH – Assistance to all USA customers related to their Credit/Debit cards.*Capital One Investigative solutions- Assistance to all USA customers related to frauds on their Credit Cards. • Capital One COAF- Assistance to all USA customers related to their Car Loans. Awards and recognition – Wind stream outstanding performance in Stack, COAF Super service Hero, Super Star Award- 3 years completion recognition Show less

• 

  Kpmg india

  Mar 2011 - Oct 2021

  *Managed critical internal team SCRT & REF-EMS.*Lead Quality Check team.*Lead operations team for Maruti client Project.*Key deliverables over critical operational activities being conducted in terms of Research, Quality, Training and Turnaround time.*Ensuring that the annual performance and development reviews are completed in-line with company standards and performance.*Delivering training to direct as well as indirect reportees on new processes designed and ensuring refresher trainings on timely intervals. Show less

  • Assistant Manager

    Apr 2018 - Oct 2021

  • Team Leader

    Apr 2014 - Mar 2018

  • Executive (Associate Consultant)

    Apr 2013 - Mar 2014

  • Analyst (Consultant)

    Mar 2011 - May 2013
• 

  Tech mahindra

  May 2022 - now

  Technical project lead

  Product Support Manager at SAP

• 

  Sap

  May 2022 - now

  Product support manager

  *Leading a team of 20-25 Support Engineers to provide technical support SAP BO for EMEA and AMER region. *Ensuring process adherence from engineers .*Driving KPI’s and daily corrective interventions.*Engineers Progress and Utilisation reports.*Prepare Weekly-Monthly-Quarterly Metrics Update/PPT.*Performance review and appraisal’s for all Engineers.*Co-ordinate with Global Team and Manage Global Queue.