Experience

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  Publix supermarkets

  Sept 2005 - Sept 2018

  Customer service staff

  • Accountable for all cash flow in the store including depositing money, ordering change and counting money drawers• Responsible for solving problems encountered during the sales processActively assist customers in finding products, special orders, refunds, purchasing lottery tickets, money orders, and Western Union money transfers• Accountable for all cash flow in the store including depositing money, ordering change and counting money drawers• Responsible for solving problems encountered during the sales process• Coordination of the Cashier and Front Service Clerk schedule- schedule breaks and register time, assist with problems faced at point of sale systems• Responsible for the implementation of a "Green Routine" at the Publix stores in my district. Show less

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  Ncr corporation

  Feb 2012 - May 2016

  Product manager - sticky media

  The Interactive Printer Solutions division of NCR was sold to a private equity firm, and thus Iconex was born as a company. I transitioned with that business from NCR to Iconex on the day the changeover went live, which was May 28th, 2016.I was the Product Manager focusing on the implementation of Sticky Media in the Interactive Printer Solutions division. From my start in 2012 to the time we transitioned to Iconex in 2016, I managed several aspects of the business:• Worked to develop new solution business cases and managed the P&L's of my respective products through their life-cycle.• Tracked products through the PLM life-cycle - From lead through Product Release• Invented 6 new solutions and business processes which have resulted in 6 awarded U.S patents• Provided support to business development efforts on licensing, • Built and maintained the tool known as the Business Impact Modeling (BIM's) tool, which was designed for competitive analysis, reporting, and showing customers their ROI when choosing us as a partner• Coordinated, planned, and led 8 volunteer events in 3 years as the leader of my division’s volunteer efforts in addition to planning and coordinating our Yearly team events.• Developed an understanding of software integration applications around my product line• Worked with sales to create customer samples, demos, and other support tools to execute sales plans• Worked with third party software and solution providers to identify and investigate technical requirements for new Sticky Media software applications • Developed and coded applications to print sample printer files for more effective sales demonstrations • Managed customer pilots to ensure successful new solution roll-outs. Managed printer and media inventory and tracking• Worked with vendors and other NCR businesses to build and enhance product offerings and expand market place reach• Controlled and edited Planview, our PLM tracking system Show less

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  Iconex

  May 2016 - Jul 2017

  Sales operations manager

  The former Interactive Printer Solutions division of NCR was spun off and Iconex was created on May 28th, 2016. Iconex is the premier provider of innovative solutions that power commerce around the world. As Sales Operations Manager, I supported the sales teams in North, Central, and South America for any tools or items they need to be successful. Some of these items include:• Served as leader with regional sales teams when executing new programs.• Analyzed trends and performed data analysis for company executives.• Developed and built an online portal for all sales related content. It was self service for the sales team and contained promotional items, stationery, and data sheets regarding our products.• Tracked sales program performance, recommend areas of improvement, and provided solutions and recommendations to improve business processes.• Analyzed trends and provided recommendation to the leadership team based on sales data.• Collaborated with product marketing, solution development, as well as regional leaders to develop strategic initiatives.• Engaged with sales teams to align sales strategies and business goals. • Directed local programs that drive new business and/or implement solution launch programs • Developed material and trained regional sales team on new marketing materials and solutions. • Provided leads and tracked development activities.• Supported the success of the sales force through defined training programs, collateral, or other tactical programs, in partnership with the product management team. • Planed, coordinated, and led all corporate events including our yearly sales kickoff meeting.• Coordinated and led all product photography sessions that were used for images in customer and internal catalog's. Show less

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  Ncr corporation

  Jul 2017 - Oct 2022

  • Developed, owned, and executed product vision and roadmap for devices that are part of NCR payment solutions, ensuring alignment with Hospitality and Retail strategies• Worked closely with engineering organizations to ensure coordinated product development, as well as deployment readiness• Became subject matter expert on Hardware release process and internal systems for the company.• Focused on product requirements and definition, product pricing, market entry and growth, technology leadership, project management, client management, and life-cycle management (PLM).• Led global cross-functional release teams to develop and launch new products with team members from Engineering, Software Development. Operations, Finance, Marketing, Services, Quality, Industrial Design, and other support groups.• Formed win-win partnerships with strategic suppliers and negotiated pricing while driving solutions in parallel with NCR roadmaps.• Produced technical and product overview documentation for new and existing products while maintaining current released documentation.• Provided product training & documentation to NCR technical staff & non-technical staff.• Managed hardware and software product road-maps across retail and hospitality industries. • Developed global pricing.• Performed competitive analysis and responded to market / technology trends. Show less I was the Product Manager at NCR responsible for Hardware and Software products for our restaurant and hospitality division, including: Kitchen Production Systems, Mounting Hardware, Cash Drawers, Servers, and Displays. • Managed hardware and software product road-maps across retail and hospitality industries. • Focused on product requirements and definition, product pricing, market entry and growth, technology leadership, project management, client management, and life-cycle management (PLM).• Managed full product lifecycle including conception, value proposition, product requirements, business case, P&L, make vs buy, development, project management/schedules, release, and ultimately end-of-service,• Led global cross-functional release teams to develop and launch new products with team members from Engineering, Software Development. Operations, Finance, Marketing, Services, Quality, Industrial Design, and other support groups.• Developed global pricing.• Formed win-win partnerships with strategic suppliers and negotiated pricing.• Worked with suppliers to release new variations of products.• Used tools like Confluence and Jira to manage projects.• Performed competitive analysis and responded to market / technology trends.• Supported global sales efforts including product training, sales strategy, customer presentations, trade shows, and RFP responses.• Attended trade shows to speak to our new solutions and gain market feedback. Show less

  • Senior Product Manager - Payments

    Mar 2022 - Oct 2022

  • Product Manager III - Hardware

    Jul 2017 - Apr 2022
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  Transact campus

  Oct 2022 - Nov 2023

  Senior product manager - integrated devices

  • Develop, own, and execute product vision and roadmap for first and third party hardware devices and solutions, ensuring alignment with Transact overall strategy.• Partner with vendors on Hardware strategy and supply chain.• Developed Hardware guides for sales support and technical knowledge base.• Subject matter expert on Hardware release process and internal systems for the company.• Cleaned up systems containing old part number information to streamline sales processes.• Launched 4 successful new products and product replacements.• Produced technical and product overview documentation for new and existing products while maintaining current released documentation.• Led weekly cross functional teams consisting of engineering, third party vendors, marketing, and product management team members.• Built hardware roadmaps using Aha! Software for our Payments, Commerce, and Security teams Show less

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  Corsair

  Jan 2024 - now

  Reverse logistics and depot manager

  • Led team of 4 technicians to surpass company goals in repairs, turnaround time, and refurbishment goals.• Implemented SOP’s, KPI’s and reports and presented metrics to executive leadership.• Helped launch Refurbished program to address aging inventory in a timely manner saving the company over 800K.• Built relationships across cross functional teams fostering a straightforward workflow.• Decreased turn around time for system repairs from 31 days to 8 days in a span of 2 months.• Decreased backlog from 90 systems to 18 systems over the span of 6 weeks.• Personally built or repaired over 750 custom gaming PC's. Show less