Debbie Hennessy

Experience

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  Centra

  May 2006 - Dec 2009

  Customer Service Cashier

  Checkout cashier with responsibilities with large volume of cash • Dealt with ordering stock • Dealing with customer complaints • Training new staff members

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  Ladbrokes Coral

  May 2010 - Sept 2013

  Customer Service Advisor

  Gained a vast amount of communications skills dealing with customers and complaints.Vast amount of betting styles had to be learnt, within a short frame time. Dealing with a large amount of cash on a daily basis. Responsibilities include lodging shops intake into bank Responsibilities of locking up shop at end of night & dealing with the shops safe.Dealing with promotions, fund raisers for charity and big racing events.Provided relief cover for other Ladbrokes outlets in the Waterford area. Responsible for providing induction to new employees in the Abbeyside Ladbrokes office. Show less

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  Sun Life

  Sept 2013 - Nov 2015

  • Adjudicate and process Claims within the agreed company SLA, clear to zero, in accordance with the policy benefits to facilitate the company achieving its ratio target.• Ensuring the claims handling database is updated promptly and accurately.• Ensuring case strategy is kept under review during the life of the claim.• Handle a daily workload of claims files. • Handling confidential information in line with the firm’s data security protocols.• Respond to customers queries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction.• Training individuals in job shadowing. • Contribute to the team and departmental productively targets so that the agreed SLA is achieved and high level of customer service is provided.• Operate within and meet the conditions of company service standards, to guarantee customer satisfaction and retention. Show less Receive calls from customers of Sun Life in areas such as Canada, India and the U.S. Dealing with day to day troubleshooting of technical issues and direction of inquiries. Ability to work in a fast-paced environment. Accuracy and Attention to detail. Adaptability to learning new computer skills (GRS, EComm, EBG, ACE accounts and Facilities) Ability to deal with difficult people. Flexibility. Training in work experience individuals. Proven track record of working as part of a team.Initiative to work on my own when conducting projects assigned to me. Taking part in presentations on behalf of the company to groups of people who come and visit Sun Life. Provide customers with information about Sun Life’s service. Handle any customer queries and complaints in a professional, courteous and helpful manner. Sat in on interviews that were been conducted by the H.R manager. Show less

  • Life Claims Administrator

    Sept 2014 - Nov 2015

  • Customer Service Respresentative

    Sept 2013 - Sept 2014
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  New Ireland Assurance

  Nov 2015 - Aug 2018

  Senior Pensions Administrator

  Adjudicate and process schemes within the agreed company SLA, clear to zero, in accordance with the policy benefits to facilitate the company achieving its ratio target.Ensuring the schemes handling database is updated accurately.Handle a daily workload of claims files.Respond to brokers and employers queries accurately and professionally and if necessary, liaise with other departments for support to ensure a professional response is given thereby achieving customer satisfaction. Contribute to the team and departmental productively targets so that the agreed SLA is achieved and high level of customer service is provided. Setting up PRSA's(Personal Retirement Savings Account). Sitting in with new staff members and training them. Handling confidential information in line with the firm's data security protocol Show less

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  DePuy Synthes

  Aug 2018 - now

  Strive Ownership & Processes into Worldwide Hospital Medical Devices ICP organization. Own Strive Governance E2E process, shaping the WW HMD ICP & AGP Governance business & handoff processes to seamless execution. Integrating Strive into Base Business include standardization and promoting best in class practices and process improvements along with change management communication. Fundamental in the AGP/PII Governance project & Yearly ICP setup process. Projects GMED 3rd Party and Divested Businesses. Strive Year End process• Provide reports / analysis on the pricing requests and other ad hoc master data duties with SLA of 1 day.1 Process improvement to be delivered quarterly. Highly computer literate, experience with ERP systems such as JD Edwards, SAP and Microsoft packages especially Excel and Alteryx.Member of the Co-Op team, including selecting and interviewing students for Co-Op programs.Member of the CREDO team Show less Strive Ownership & Processes into Worldwide Hospital Medical Devices ICP organization. Own Strive Governance E2E process, shaping the WW HMD ICP & AGP Governance business & handoff processes to seamless execution. Integrating Strive into Base Business include standardization and promoting best in class practices and process improvements along with change management communication. Fundamental in the AGP/PII Governance project & Yearly ICP setup process. Projects including Billing currency standardization, ENDO Kits & HMD ICP automation. JDE XE Year End. Show less Responsible for providing service to a group of Global Markets for the Joints Business Group, across instruments, replenishment and Investment. Delivered effective and efficient solutions for global markets, working with business partners to ensure world - class service levels and supply chain performance. Was responsible for the governing of Global Supply Commit process in line with the market allocation plans. The timely and accurate entry of Sales orders in line with the Global Supply Commit Process. Expediting back orders and backlogs. Co-coordinating priority allocations to customers. Resolved sales, delivery and technical issues promptly and accurately. Ensured planned kit requirements and supplemental order processes are completed accurately and in line with global planning. Worked closely with warehouse to manage stock queries, expedite outbound / inbound deliveries and coordinate activity between markets. Managed the Inventory in line with agreed GSC targets and processes. I made sure to minimize the excess inventory, including managing inventory repatriation and market returns. Drive for continuous improvement to enhance service. Show less Responsible for all distribution costs setup and ensure they are aligned with Tax and Project guidance. Pricing world wide affiliates DIMI project and NPIs.Day to day responability looking after Cignon tickets and daily queries with a 3 day SLA. 1 process improvement to be delivered quarterly.Highly computer literate,experience with ERP systems such as JD Edwards and Microsoft packages especially Excel. Very high level of Excel knowledge.Deliver presentations to Senior Management and Director's. Contributed in year end activity. Ensure 3 way thru match is met on all ERPs. Show less

  • Senior Financial Analyst

    Mar 2022 - now

  • Financial Analyst PIC CoE

    Apr 2020 - Mar 2022

  • Supply Chain Planner

    Jul 2019 - Apr 2020

  • Finanical Analyst - Owning World Wide Joints US and oUS

    Aug 2018 - Aug 2019