Marcus Eduardo A Magri

Experience

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  Frisco Soccer Association

  Apr 2015 - now

  Soccer Referee

  ● Officiated Soccer games ranging from Youth 6 Years old and under to Amateur Adult leagues.● Ensured players, coaches, and parents were safe.● Maintained and reported accurate logs of games officiated. ● Recognized for my reliability as a skilled referee and zero absence work record.

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  DoorDash

  Jan 2021 - Jan 2023

  Driver

  ● Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.● Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.● Assisting with loading and unloading items from vehicles.● Providing excellent customer service, answering questions, and handling complaints from clients.

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  Apple

  Feb 2023 - now

  Apple At Home Advisor

  ● Provide base level IT support to non-technical personnel within the business.● Manage call flow and responded to the technical support needs of customers.● We provided 3 channels of support via Email, Chat & phone support.● Use internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions.● Resolve customer issues in a clear, courteous and straightforward manner.● Manage customer's expectations and experience to a high degree of customer satisfaction.● Demonstrate professionalism and courtesy with customers at all times.● Identify and solve technical issues with a variety of diagnostic tools.● Remain up-to-date on the latest technologies and solutions applicable to company products. Show less