Ami Kwong

Ami Kwong

Research Assistant

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location of Ami KwongSan Francisco Bay Area

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  • Timeline

  • About me

    Senior Project Manager at Research Now

  • Education

    • London South Bank University

      1999 - 2003
      Bachelor of Arts (BA) Business Studies (Marketing) 2:1
    • City St George’s, University of London

      2003 - 2005
      Master of Science (M.Sc.) Social Resesarch Methods and Statistics Pass with Merit
  • Experience

    • Intrepid Consultants

      May 2005 - Jun 2006
      Research Assistant

      Worked on ad-hoc and continuous projects with some of the largest international IT and telecommunication companies such as Microsoft, MSN, T-mobile and O2. Assisted on both quantitative and qualitative projects; ranging from online surveys, face-to-face focus groups and online discussion groups. Managed and liaised with suppliers to ensure deliverables and project timings. Checked and tested questionnaire scripts/routings; as well tables and data-checking. Managed spreadsheets and charting data into PowerPoint for presentation. Attended focus groups and conducted real time analysis; verbatim retrieval from transcripts. Assisted Account Managers in project analysis and reporting/presentation. Show less

    • Research International

      Jul 2006 - Oct 2009
      Senior Research Executive

      Worked on a range of projects such as multi-country customer-satisfaction surveys and multi-country segmentation studies for large international financial companies such as Citibank, HSBC and MasterCard. Also worked on concept testing projects for UK’s largest telecommunications company, such as British Telecommunication. Managed numerous smaller ad-hoc advertising and brand tracking research studies from start-to-end with responsibilities ranging from research design, data preparation, day-to-day client and supplier liaison, to report write up and client analysis presentation. Worked and brainstormed with team to analyse findings, generate insights and recommendations to meet client needs and provide actionable recommendations.Responsible for the set-up and reporting of multi-country reports which involved the designing as well as the programming of auto-charting via E-tab. Show less

    • Research Now

      Oct 2009 - May 2013
      Project Manager

      Managing a range of projects from ad-hoc, pre-and-post to continuous trackers, as well as multi-country studies. Coordinating multiple projects simultaneously to ensure smooth operation from start-to-end. Working closely with the internal Scripting team to ensure online surveys are programmed to client’s design and specification. Specifying sampling volume and selection criteria; as well as monitoring fieldwork progress. Checking accuracy of client’s deliverables: tables, verbatim and SPSS files. Maintaining communication with the client; updating them on project progress; resolving any queries and proposing solutions. Show less

    • Dynata

      Jun 2013 - now
      Senior Project Manager

      Play role of main PM contact for several accounts to build closer partnership with clients and better understand their research needs from design stage to data reporting.Providing bespoke client services and dedicated management of projects across all stages of the process. Identify and understand client’s research objectives and provide support and guidance with timings, questionnaire design and writing tab-spec. Identify most appropriate sampling process to ensure the required audience is recruited for the study and fieldwork is completed on schedule. Show less

  • Licenses & Certifications

    • PRINCE2 (Foundation)

      APM Group
      Dec 2010
    • Market Research & Social Research Practice

      Market Research Society (MRS)
      Feb 2012