Ami Kwong

Experience

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  Intrepid Consultants

  May 2005 - Jun 2006

  Research Assistant

  Worked on ad-hoc and continuous projects with some of the largest international IT and telecommunication companies such as Microsoft, MSN, T-mobile and O2. Assisted on both quantitative and qualitative projects; ranging from online surveys, face-to-face focus groups and online discussion groups. Managed and liaised with suppliers to ensure deliverables and project timings. Checked and tested questionnaire scripts/routings; as well tables and data-checking. Managed spreadsheets and charting data into PowerPoint for presentation. Attended focus groups and conducted real time analysis; verbatim retrieval from transcripts. Assisted Account Managers in project analysis and reporting/presentation. Show less

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  Research International

  Jul 2006 - Oct 2009

  Senior Research Executive

  Worked on a range of projects such as multi-country customer-satisfaction surveys and multi-country segmentation studies for large international financial companies such as Citibank, HSBC and MasterCard. Also worked on concept testing projects for UK’s largest telecommunications company, such as British Telecommunication. Managed numerous smaller ad-hoc advertising and brand tracking research studies from start-to-end with responsibilities ranging from research design, data preparation, day-to-day client and supplier liaison, to report write up and client analysis presentation. Worked and brainstormed with team to analyse findings, generate insights and recommendations to meet client needs and provide actionable recommendations.Responsible for the set-up and reporting of multi-country reports which involved the designing as well as the programming of auto-charting via E-tab. Show less

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  Research Now

  Oct 2009 - May 2013

  Project Manager

  Managing a range of projects from ad-hoc, pre-and-post to continuous trackers, as well as multi-country studies. Coordinating multiple projects simultaneously to ensure smooth operation from start-to-end. Working closely with the internal Scripting team to ensure online surveys are programmed to client’s design and specification. Specifying sampling volume and selection criteria; as well as monitoring fieldwork progress. Checking accuracy of client’s deliverables: tables, verbatim and SPSS files. Maintaining communication with the client; updating them on project progress; resolving any queries and proposing solutions. Show less

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  Dynata

  Jun 2013 - now

  Senior Project Manager

  Play role of main PM contact for several accounts to build closer partnership with clients and better understand their research needs from design stage to data reporting.Providing bespoke client services and dedicated management of projects across all stages of the process. Identify and understand client’s research objectives and provide support and guidance with timings, questionnaire design and writing tab-spec. Identify most appropriate sampling process to ensure the required audience is recruited for the study and fieldwork is completed on schedule. Show less