Marc Sittl

Experience

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  Various Luxury Properties

  Jan 1988 - Jan 1996

  Variety of positions

  Beau Rivage LausanneHotel Gasthof Post LechMont Cervin PalacePark Hotel VitznauHotel Les Sources des AlpesHotel Beatus MerligenCunard Lines - Queen Elizabeth 2, VistafjordCarnival Cruise Lines

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  Gstaad Palace

  May 1996 - May 1998

  • Food & Beverage Manager

    Oct 1996 - May 1998

  • Assistant Food & Beverage Manager

    May 1996 - Oct 1996
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  Le Meridien Tashkent

  May 1998 - Sept 1998

  Food & Beverage Manager

  Short term assignment

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  Dom Hotel Köln - Le Meridien Hotels & Resorts

  Oct 1998 - Jun 2000

  Food & Beverage Manager
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  Dom Hotel Köln - Le Meridien Hotels & Resorts

  Jun 2000 - Aug 2001

  Deputy General Manager

  • Repositioning of the hotel in the market after re-branding and implementation of luxury hotel standards.• Achieved a 15% increase in food and beverage revenues in addition to increased productivity that led to substantial overhead savings.

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  Althoff Hotels

  Aug 2001 - Jan 2002

  Deputy General Manager I/C of Food & Beverage - (Pre-opening / Opening)

  • Transitional posting during the extended delay in construction of the Le Meridien Al Aqah Beach Resort.• Involved in the design stage, planning, purchasing and set-up of all departments.

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  Le Meridien Al Aqah Beach Resort

  Mar 2002 - Feb 2003

  Director of Operations- (Pre-opening / Opening)

  • Start-up and lead of the pre-opening office for 6 months until General Manager was appointed.• Involved in the design stage, planning, purchasing and set-up of all departments.• Eliminated insecurities in project delivery capabilities of the team by focussing the team members on their achievements and goals, whilst keeping the project overview with all its issues in view.

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  Le Méridien Hotels & Resorts

  Feb 2003 - Mar 2006

  Director of Operations - (Refurbishment - rooms and public areas)

  • Refurbishment of all rooms, suites and public lobby areas planned and executed in phases in 2004, whilst maintaining the operation of the hotel. On-going implementation of HACCP related projects throughout the hotel.• Developed and implemented a budget preparation tool for 15 different units to formulate a departmental budget.• Designed and implemented a webpage based, structured approach to document standardisation and reporting, thereby increasing the efficiency and environmental impact of management meetings.• Formulated a detailed marketing plan for the successful launch of a new product by co-ordinating the team efforts to achieve the specified goals on time and within budget. Show less

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  Sheraton Abu Dhabi Hotel & Resort

  Mar 2006 - Jan 2010

  Deputy General Manager

  • Planned a new al fresco outlet with two bars and dining area with a capacity of 250 guests to replace two existing smaller outlets and presented the same to ownership for further development.• Successfully completed the implementation of a managed project to adhere to new governmental regulations with tight deadlines without incurring any fines and gained an agreed extension of time for a small part of the project that required substantial structural changes.• Developed and formulated a customer matrix encompassing all contact areas with the company that increased customer satisfaction ratings by 5% within the first 6 months of implementation.• Successfully formulated a personal development plan for and in consultation with a management trainee, which was communicated to the divisional office level and resulted in the promotion of the individual to a management position within the company.• Reorganised and formulated the emergency and crisis plans of the business unit in line with company procedures and local legislation and supervised the training and implementation of efficient procedures that serve to protect employees and customers from harm. Show less

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  The Savoy

  Feb 2010 - Dec 2010

  Hotel Manager - (Refurbishment / Pre-opening)

  • Organised and implemented a master critical path document incorporating all departments and their tasks until hotel opening.• Directed pre-opening operational needs of all departments in order to ensure the compliance with the defined Strategic Plan and operating criteria and the hotel’s corporate standards. • Reviewing and ensuring that the small operating equipment budget was in line with the agreed budget.• Coordinated project progress and communication with the project management team, designers, contractors and owners representatives.• Established early access areas, their particular usage and logistics to ensure a successful opening.• Initiated emergency and crisis planning in coordination with the local authorities. • Assumed the responsibilities of the General Manager in his absence as well as processing the executive office functions in close coordination with the financial controller on a day-to-day basis. Show less

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  Sofitel Dubai The Palm Resort & Spa

  Sept 2012 - Mar 2014

  Hotel Manager (Pre-opening / Opening)

  I oversaw, organised, and managed hotel pre-opening projects associated with 545 units (237 rooms, 126 suites & villas, 182 serviced apartments (1-3 bedrooms)), 16 restaurants and bars, Spa with 28 treatment rooms with a keen focus on achieving extraordinary results and exceeding revenue goals. I evaluated performance, drove accountability, forecasted events, and developed budgets whilst avoiding unnecessary expenses. An excerpt from my successful career includes:• Opening of the extensive resort and carved out a niche in the competitive Dubai market• Saving 10% in costs by from opening.• Maintaining healthy P&L figures while managing turnover of in excess of USD 75M. Show less

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  Lebua Hotels and Resorts

  Mar 2014 - Apr 2016

  General Manager

  I ensured business sustainability and continuous growth of the hotel with 357 suites, 8 restaurants and bars, and 950 employees. I spearheaded all operations of the hotel, personnel training initiatives, guest satisfaction programmes, strategic partnerships, and supplier/vendor relations. During the tenure, I proved myself successful in:• Achieving turnover of over USD 65M with a 60% food and beverage component.• Opening a fine dining restaurant in Germany based on an Asian concept available at Lebua Bangkok.• Serving 1800 visitors per day on weekends at high volume and high-quality food & beverage destinations featuring Michelin starred restaurants, al fresco dining on the 64th floor, and a variety of outstanding bars including the Sky Bar Bangkok.• Saving 20% cost through change in processes/procedures, energy savings, manning reductions, supplier re-negotiations. Show less

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  Mövenpick Hotels & Resorts

  Sept 2016 - Aug 2018

  General Manager

  Drove day-to-operations of the hotel with 260 rooms and suites, 5 restaurants and bars, and 14 villas with 287 employees while supervising work at all levels. I oversaw service delivery, business relations, and guest satisfaction initiatives. I headed, supported, and mentored cross-functional team members to improve capabilities at individual and group levels. Here are my notable accomplishments from the tenure: • Attained GOP increase of 10% through a combination of increased turnover and cost saving measures.• Destination Marketing• Accomplished lowest employee turnover by conducting highest employee engagement survey. Show less

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  Accor

  Aug 2018 - Mar 2021

  Regional Director of Performance Luxury Brands Upper Southeast & Northeast Asia and the Maldives

  Detailed involvement in ~60 hotels across 9 countries of the region; Thailand, Vietnam, Cambodia, Laos, Myanmar, Philippines, Maldives, South Korea, and Japan consisting of 200+ hotels region. I orchestrate all phases of financial P&L review, reporting, and excel dashboards to streamline reviews and support a data-driven decision-making process. I analyze costs, GOP and resulting management fees, evaluate organizational setup, and recommend changes to enhance effectiveness. I prepare accurate financial projections with an aim to identify and capitalise cost-cutting opportunities and reduce unnecessary spending. I enforce end-to-end compliance controls of defined brand standards and guest satisfaction audits with a focus on eliminating inconsistencies and redundancies. I eliminate barriers to communication by liaising with regional ExCom team, asset managers, and owners. Following are my key contributions to the role:• Optimised operational framework by conducting in-depth analytical review, identifying performance gaps and developing countermeasures in line with set KPIs.• Governed the successful development and implementation of dashboards and reports to facilitate the review of all hotels within the region by developing regional existing templates with advanced Excel techniques e.g. Pre-opening budget template, regional excel based cube reports, regional budget preparation packs with visual basic macros and fixes.• Achieved an average of 15% reduction in costs by performing P&L, conducting budget reviews, and recommending changes.• Ensured execution of all operations to high standards by conducting hotel reviews and audits.• Operational General Manager task force missions in various properties identified as concerns. Show less

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  The Standard, Hua Hin

  Mar 2021 - Nov 2022

  General Manager
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  The Standard Hotel

  Dec 2022 - now

  • Senior Vice President Operations (MEAP), The Standard Hotels

    Aug 2024 - now

  • Vice President, Operations MEAP

    Dec 2022 - Aug 2024