Tom Provost

Experience

• 

  General Photonics

  Jan 1995 - Jan 1998

  Shipping/Quality Assurance Technologist

  •Introduced needed compliance paperwork for international (NAFTA) and domestic shipments using multiple LTL carriers, freight forwarders, and air transportation companies.•Prepared fragile fiber optic cable and accessories for shipment, and improved packaging for international shipments to prevent damage.•Automated existing inventory and warehouse modules from manual paperwork including packing slips, BOLs, and International Customs paperwork into automated system.•Completed through the second-tier of the ISO 9001 implementation by establishing and documenting calibration procedures in the Quality Assurance Department. Show less

• 

  Staples

  Jan 1998 - Jan 2000

  Inventory Control Supervisor

  •Expanded corporate procedures for returning merchandise to wholesalers previously salvaged resulting in improved annual charge-backs for revenue.•Re-profiled facility into primary pick and secondary bulk locations using frequency reports to optimize material flow and picking efficiencies.•Developed and initiated a cross-training and job-rotation program to create a more flexible and productive team.

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  The TJX Companies, Inc.

  Nov 2000 - now

  •Responsible for both second and third shift building operations including four Area Operations Managers, 25 Supervisors and over 525 union associates, flexing to over 600 during peak. Responsibilities include production volumes, expense control & CPU, OPH, quality, turn-time goals (KPIs), store service, safety, staffing, staff development for succession planning, adherence to network best practices and continuous improvement of both processes and efficiencies.•Member of the Executive Shrink Committee and building shrink champion. Responsible for protecting company financial assets from inaccurate accounting of merchandise, monitoring of inventory control procedures, and training of both management and union associates in shrink prevention.•Engineered Standards project leader with responsibilities including setting timeline and vision to integrate into the building's culture. Coordinating all training, certifications, communication, and building of needed partnerships between union representatives, engineers, management, and hourly associates to earning incentive pay to make the project successful. Show less •Responsible for eight Supervisors from both production and support areas, including over 200 union associates, temporary associates, and hourly/salary management associates including Merchandise Control, Human Resources, Loss Prevention, and Maintenance departments.•Created, conducted and documented monthly walks and semi-annual reviews of Supervisors to evaluate: overall performance, cost reductions including recycling improvements, turn-time goals, quality goals, safety performance, and soft-skill usage in Leadership, Personal Development, and Coaching/Counseling. •Created Individual Development Plans (IDP) for each Supervisor annually, and updated monthly.•Interviewed potential supervisory candidates using both informal facility tours combined with formal questionnaires and conference room interviews to identify competency. •Initiated system enhancement to change store label printing to better reflect the physical layout of the building and reduce extra steps by associates. Result – ROI created and implemented.•Conceptualized and introduced new packing area that reduced double handling and total walking distance per order. Result – Implemented, improving productivity in the direct area by 27%.•Revamped Performance Management Program to hold associates accountable for improving individual performance. •Reduced supply/transportation costs by introducing a recycled paper expansion unit (Geami) to replace industry standard bubble wrap. Result – Implemented and extended to network buildings, including creating a network Best Practice (SOP) for training.•Member of the Network Damage Committee and building Chairperson for damage reduction. Responsible for creating committees, providing direction, and monitoring results of reducing Giftware damages both internally and externally for our store customers. Show less

  • VP Distribution/Fulfillment Services, TJX Digital

    Mar 2025 - now

  • AVPD/General Manager

    Nov 2018 - now

  • Assistant General Manager

    Jun 2012 - Nov 2018

  • Supervisor promoted to Area Operations Manager

    Nov 2000 - Jun 2012