Shailesh Poojari

Experience

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  AB SOFT SOURCE PVT LTD(ONLINE RECRUITMENT SERVICES)

  Jun 2004 - Aug 2005

  CUSTOMER SUPPORT TEAM MANAGER

  1. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service associates;2. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;3. Issuing refunds or compensation to customers;4. Keeping accurate records of discussions or correspondence with customers;5. Analysing statistics or other data to determine the level of customer service your organisation is providing;6. Providing help and advice to customers using organisation's products or services;7. Communicating courteously with customers by telephone, email, letter and face to face;8. Developing feedback or complaints procedures for customers to use;9. Meeting with other managers to discuss possible improvements to customer service;10. Being involved in staff recruitment and appraisals;11. Training staff to deliver a high standard of customer service;12. Leading or supervising a team of customer service staff; Show less

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  DIAMONDOCEAN.COM(OWNED BY MARQUISE GEMS PVT LTD)

  Sept 2005 - Jan 2012

  EXPORT / IMPORT OPERATIONS EXECUTIVE

  • Preparation of all types of Preshipment documentation for Sea / Air Exports.• Preparation of Custom Documents (Including custom Annexure). • Purchase of Diamonds from domestic/ international market through IDEX, POLYGON and local contacts. • Vendor management, negotiation with distributors/suppliers and obtaining price quotations at the best rates possible.• Follow-up with CHA's (Custom House Agents) for clearance purpose and documentation (Commercial Invoice / PL/ Diamond Assay Reports) at the time of Shipment.• Follow-up with Custom Clearing Agents regarding Parcel Tracking Numbers.• Following up with Transporter for scheduled delivery of goods to the Government Postal Office.• Co-ordination with the bank for Payment advise, endorsed bank documents.• Email and Phone Co-ordination with the International Buyer for the payment and orders.• Initiating Purchase Orders• Doing follow-ups with vendors against raised PO for delivery status & delivery issue.• Co-ordinate with the Account Department, and making arrangement of payment of various Suppliers, CHA, GPO, Manufacturer, etc • Preparation of New offer / Costing for product • Preparing Weekly (Internal) sales report and performing relative Administrative work• Co-ordination with CA, Sending all the data like (Purchase .Packing & Sales Register) for filing returns and for applying H form • Weekly details sending to account team for arranging payment to party. Show less

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  AURA TRADING COMPANY(SUBSIDIARY OF MARQUISE GEMS PVT LTD)

  Jul 2009 - Apr 2012

  EXPORT / IMPORT OPERATIONS EXECUTIVE

  • Preparation of all types of Preshipment documentation for Sea / Air Exports.• Preparation of Custom Documents (Including custom Annexure). • Vendor management, negotiation with distributors/suppliers and obtaining price quotations at the best rates possible.• Follow-up with CHA's (Custom House Agents) for clearance purpose and documentation (Commercial Invoice / PL/ Certificate of Analysis) at the time of Shipment.• Follow-up with Custom Clearing Agents regarding Parcel Tracking Numbers.• Following up with Transporter for scheduled delivery of goods to the Government Postal Office.• Co-ordination with the bank for Payment advise, endorsed bank documents.• Email and Phone Co-ordination with the International Buyer for the payment and orders.• Initiating Purchase Orders• Doing follow-ups with vendors against raised PO for delivery status & delivery issue.• Co-ordinate with the Account Department, and making arrangement of payment of various Suppliers, CHA, GPO, Manufacturer, etc • Preparation of New offer / Costing for product • Preparing Weekly (Internal) sales report and performing relative Administrative work• Co-ordination with CA, Sending all the data like (Purchase .Packing & Sales Register) for filing returns and for applying H form • Weekly details sending to account team for arranging payment to party. Show less

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  TEXPORT SYNDICATE (INDIA) LTD

  May 2012 - Apr 2013

  EXIM DOCUMENTATION

  • Preparation of all types of Preshipment documentation for Sea / Air Exports.• Documentations involved preparing invoices against Letter of Credit (L/C), D/A etc.• Intimating the Senior Management if there is need for L/C amendment.• Preparation of Custom Documents (Including custom Annexure). • Preparation of documents pertaining to Duty Drawback claims.• Co- ordination with Duty drawback Agent for drawback.• Handling All Export and Import shipments• Vendor management, negotiation with distributors/suppliers and obtaining price quotations at the best rates possible.• Follow-up with CHA's (Custom House Agents) for clearance purpose and documentation (Shipping Bill) at the time of Shipment.• BL draft preparation and sending it for Final BL to Freight Forwarders.• Follow-up with Freight Forwarder for D/O, Landing Certificate, B/L, Mate's Receipt etc• Following up with Transporter for scheduled delivery of goods at the CFS or at the named place by the buyer for clearance and timely dispatch of the same.• Co-ordination with the bank for Payment advise, FIRC (Foreign Inward remittance certificates) , BRC (Bank realisation certificate), PCFC etc• Email and Phone Co-ordination with the International Buyer for the payment• Doing follow-ups with vendors against raised PO for delivery status & delivery issue.• Co-ordinate with the Account Department, and making arrangement of payment of various Suppliers, CHA, Freight Forwarder , Manufacturer, etc Show less

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  BUREAU VERITAS

  Apr 2013 - now

  COMMERCIAL EXPERT / TRADE CO-ORDINATOR

  • Scrutinizing of export /Import documents (includes Commercial Invoice, CommercialPacking List, Bill of Lading, Certificate of Origin, Inspection Report, AirWay Bill (AWB etc.), Payment Mode (if L/C, checking if it is still valid or not.)• Interaction with importer / exporter in case there is any discrepancy encountered while document checking.• Calling exporters in case of any requisite information and attending phone calls received from Exporter.• Settlement of claims (financial/ general) if any arising from exporters and/or importers by providing justification.• Reporting of discrepancies and difficulties met in reaching the quality goals and/ or time schedules to the Liasioning Offices.• Entry of Detailed Description of the consignment in Siebel Software.• Analysing the products and classifying the goods with correct HS Classifications of the goods of the consignment in accordance with the tariff book of the Country of Import in order assist customs administration to affix the duties & taxes.• Reviewing the Pre-shipment Inspection Order (PIO) from the Importer upon the receipt from the Liaison Office.• Checking the contract agreement if the goods being shipped falls under which category Exempted, Prohibited or Restricted. As per the category of the goods, processing the information appropriately.• Requesting the detailed product information from the Exporter via proper channel.• Informing the Physical Inspection Centers (PIC) if there is need for assistance in getting Photographs of Goods shipped, Supplier/ Exporter Price Quotations or PriceList.• Approval for Restricted Goods to perform Price Verification and HS classification.• Provides the appropriate price opinion/advice regarding the goods based on the available data & specific procedures of the Price Verification Methodology for Customs Duty Purpose Show less

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  Alzys Global Pte. Ltd. (formerly known as Aluzinc Asia Pte. Ltd)

  Aug 2017 - now

  OPERATIONS EXECUTIVE

  Preparation of all types of Preshipment documentation for Sea / Air Exports.  Documentations involved preparing invoices against Letter of Credit (L/C), D/A etc.  Intimating the Senior Management if there is need for L/C amendment.  Preparation of Custom Documents (Including custom Annexure).  Preparation of documents pertaining to Duty Drawback claims.  Co- ordination with Duty drawback Agent for drawback.  Handling All Export and Import shipments  Vendor management, negotiation with distributors/suppliers and obtaining pricequotations at the best rates possible.  Follow-up with CHA's (Custom House Agents) for clearance purpose and documentation(Shipping Bill) at the time of Shipment.  BL draft preparation and sending it for Final BL to Freight Forwarders.  Follow-up with Freight Forwarder for D/O, Landing Certificate, B/L, Mate's Receipt etc Following up with Transporter for scheduled delivery of goods at the CFS or at thenamed place by the buyer for clearance and timely dispatch of the same.  Co-ordination with the bank for Payment advise, FIRC (Foreign Inward remittancecertificates) , BRC (Bank realisation certificate), PCFC etc Email and Phone Co-ordination with the International Buyer for the payment  Doing follow-ups with vendors against raised PO for delivery status & delivery issue.  Co-ordinate with the Account Department, and making arrangement of payment ofvarious Suppliers, CHA, Freight Forwarder , Manufacturer, etc Preparation of New offer / Costing for product  Preparing Weekly (Internal) sales report and performing relative Administrative work Co-ordination with Government Agency like AEPC for the renewal of Rcmc, Sale Taxdepartment for “H form”, Excise department for Raising Bonds  Co-ordination with CA , Sending all the data like (Purchase .Packing & Sales Register) forfiling returns and for applying H form Weekly details sending to account team for arranging payment to party. Show less