Lokesh Malik

Experience

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  Reckitt

  Jun 2005 - Jul 2007

  Assistant Manager

  Management Trainee (1yr): Did various stints in sales, marketing, finance & supply functions as part of a structured training program.Evaluated the business feasibility of a GBP 2 million manufacturing investment using NPV analysis.Material planning, inventory control & stores management for one of the biggest plants in South Asia. Led a team of three officers in the material planning and logistics department of a manufacturing plant.

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  Marketics

  Oct 2007 - Jul 2009

  Domain Consultant, CPG Practice

  -Providing analytics oriented consulting for the key marketing problems of a Fortune 50 CPG client.-The role involved understanding the business situation, the data available, converting the business problem to an analytical problem, interpreting the statistical outputs & recommending action through continuous engagement with the client.-Completed projects in key marketing areas like global country clustering, shopper segmentation, category evolution, demand forecasting, consumer profiling, drivers of brand equity, barriers to trial, trade optimization and pricing corridors.-Worked with market research & syndicated data across diverse consumer categories and with clients in US, Canada, Latin America, Germany and Japan.-Worked in a team of analysts & statisticians and with statistical techniques like Cluster Analysis, Classification & Regression Tree (CART), Linear Regression, Factor Analysis, Structured Equation Modelling (SEM) and Hypothesis Testing. Show less

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  EBay

  Feb 2011 - Mar 2015

  Manager, APAC Analytics

  Manager (Oct' 12- Mar' 15)Sr. Analyst (Feb' 11- Sept' 12)Business Analytics for eBay's eCommerce marketplace business in the APAC region. Aim to drive the business by providing customer insights through problem solving, complex data retrieval (SQL) and rigorous analysis (applied statistics).Key Projects: - Customer DNA database, segmentation & CRM analytics for the Australian Business- Pricing/Revenue & Monetization Analytics for the APAC cross border export business sellers- Analytics & Reporting Cube, Digital Marketing Analytics for the India e-commerce business- APAC mobile commerce business performance- A/B test design & analysis for site improvementsWorked with the data mining of transactional data, customer data and web user behavior data. Show less

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  Snapdeal | AceVector Group

  Apr 2015 - Jul 2016

  Senior Manager, Analytics

  Worked across Shopo (C2C marketplace) & Freecharge (payments)

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  EXL

  Aug 2016 - now

  Data Science and Analytics Consulting for Retail, Sports & Media and Technology ClientsKey Projects-Marketing Analytics: Customer Segmentation, LTV, Strategic Planning-Media Analytics: Drivers of TV Ratings/Viewership-Digital Analytics: Clickstream Analysis for Customer Journey Mapping-Capacity Optimization: Mixed Integer Linear Programming (MILP) based capacity maximization given COVID-19 social distancing constraints-Survey Analytics: De-biasing, Drivers of Satisfaction, Prioritized Improvement Areas on VoC data Show less As part of the Digital Transformation organization, built and led the Operations Embedded Analytics team of over 20, managing AI, ML, NLP & Advanced Analytics driven projects across all verticals & accounts of EXL's operations management business. Key Projects-Insurance: Named Entity Recognition for UW, Cause of Loss Determination for Claims-F&A: Email Classification & Content Extraction for AP Helpdesk, Collections Analytics for AR-Contact Center: Speech Analytics, Repeat Call Prediction, WebChat Optimization, Call Transcript Text Mining-Workforce Management: Staffing Optimization & Volume Forecasting-Quality Assurance: Risk Based Sampling Analytics, AI & Analytics driven process QA automation Show less

  • Vice President AI Solutions

    Oct 2022 - now

  • Senior AVP, AI Solutions

    Apr 2021 - Oct 2022

  • Senior Engagement Manager, Decision Analytics

    Nov 2019 - Mar 2021

  • Senior AVP, Embedded Analytics

    Aug 2016 - Oct 2019
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  EXL

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  Vice President AI Solutions