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Jagmeet Sidhu

Jagmeet Sidhu

Electronic Specialist

Followers of Jagmeet Sidhu623 followers
location of Jagmeet SidhuSingapore

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  • Timeline

  • About me

    Manager II, Productivity Systems at Grab

  • Education

    • Nanyang Polytechnic

      2013 - 2016
      Diploma Infocomm and Digital Media (IT Network and System Administration) GPA: 3.74

      The part-time Diploma in Infocomm and Digital Media (IT Network and System Administration) is designed to equip students with a good working knowledge in IT networking and system administration required for the deployment, operations, support and maintenance of next-generation IT Infrastructure services and computing resources.

    • ITE College Central (Yishun Campus)

      2007 - 2008
      Nitec Communications Technology

  • Experience

    • Republic of Singapore Navy

      Dec 2008 - Dec 2010
      Electronic Specialist

    • NCS Group

      Dec 2010 - Apr 2012
      Technology Assistant

      Daily support of IT Operations in the school.SSOE Network SupportImaging OperationsDesktop / Laptop Troubleshoot (Windows & Mac)Helpdesk SupportSet-up and managing of events in the school.Asset ManagementAudio / Video Recording / EditingActive Directory Management

    • Raffles Girls' School (Secondary)

      May 2012 - Apr 2017
      Senior Assistant, ICT

      Daily support of IT/AV Operations in the school.Schools SOE SupportSharepoint 2010/2013 Management (List Creation, Permission Changes, Infopath List Editing)Google Apps for Education ManagementBasic Linux Red Hat Server ManagementBasic Exchange 2013 Server ManagementBiometric Attendance ManagementWindows Active Directory ManagementAntivirus Portal ManagementMobile Device ManagementDesktop / Laptop / Server Support, Imaging & Troubleshooting (Windows & Mac)Mobile Device Support (Android, iOS, Windows Mobile, Symbian etc..)Helpdesk SupportPrinter & Managed Print Services SupportSet-up A/V and IT requirements and manage events in the school.Design and conduct A/V & IT training courses for staff and students.Management of department inventory and assetsLiasing and Working with 3-rd Party Vendors to escalate and resolve issuesBudget planning for next work yearPreparing specifications for Government ITQ's and evaluation after completedExploration of new technologies for workplace useAudio/Video Recording & Editing & writing to media Show less

    • Euromonitor International

      May 2017 - May 2018
      IT Support Executive

      •Provide helpdesk support to local users and clients•Provide remote helpdesk support to users and clients in other offices (such as Sydney, Tokyo, Hong Kong, Seoul, London, Chicago etc..)•Travelling to other offices to provide support that cannot be provided remotely•Active Directory Management•Web Accounts and Applications Management (Salesforce, GoToMeeting, Google Apps, Mimecast, OWA)•In-house Applications support and troubleshooting•File Server Management•IP Phone Management•Troubleshooting analysis with creation of Knowledge Based Articles and Support Guides•Office set up of A/V systems for seminars, business meetings and conferences•Budget planning•Planning of office events for cohesive team-building•Plan and execute training for staff and team members Show less

    • Grab

      May 2018 - now

      1. Ownership of Corporate G-Suite SaaS and perform administration and global configuration2. Reports generation for long term decision making3. Work with various teams to perform data analysis and implement standards of working4. Discover and resolve security gaps for the good of the organisation5. Design and provide training materials for users new to G-Suite6. Perform L3 troubleshooting and escalation when necessary7. Stay on top of major incidents and provide necessary updates Show less Perform L2 & L3 troubleshooting of various systems and applicationsAdministration and configuration of cloud-based endpoint patch managementAdministration and configuration of cloud-based DaaSPlanning, configuration and deployment of G-Suite Mobile Device ManagementPlanning, configuration and deployment of Chromebooks in endpoint environmentPerform Powershell and Bash scripting to automate installations, uninstallations or other actions for respective Windows and MacOS platforms.Administration, configuration of Cisco Meraki MDM for deployment of profiles on MacOS endpoints.Working with other teams to plan, configure and deploy various projects that needs requires our team assistance. Show less “Grab is more than just the leading ride-hailing and mobile payments app in Southeast Asia. We use data and technology to improve everything from transportation to payments and logistics across a region of more than 620 million people. Working with governments, drivers, passengers, and charities, we aim to unlock the true potential of the region by solving problems that hinder progress.Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar & GrabShare), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). We are focused on pioneering new commuting alternatives for drivers and passengers with an emphasis on speed, safety, and reliability. Currently we offer services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam; however, we also have R&D offices in Bangalore, Beijing, & Seattle.”•Provide 1st and 2nd Level IT/AV Support to customers and stakeholders•Provide remote support to users and clients in other offices •Administration of Zendesk, Jumpcloud, Meraki, Workday, Google Apps, Slack, Workplace and other cloud-based platforms•Manage and attend to ticket-based queue via ZenDesk•Management of IT/AV Assets•Set up and management of Live Events including Live Streaming•Assist to source for equipment for procuring needs•Troubleshooting analysis with creation of Knowledge Based Articles and Support Guides•Planning of office events for cohesive team-building•Provide excellent customer service by going above and beyond when possible Show less

      • Manager II Productivity Systems

        Apr 2023 - now

      • Manager, Productivity Systems

        Jan 2021 - Mar 2023

      • Senior Specialist

        Oct 2020 - Dec 2020

      • Specialist, Productivity Systems

        Jul 2020 - Oct 2020

      • I.T. Systems Operations Engineer

        Aug 2019 - Jun 2020

      • IT Executive

        May 2018 - Jul 2019

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jagmeet Sidhu
      Q-Defender Award Grab Nov 2023 An agent who exhibit exceptional performance in addressing GTS risk and control issues — going above and beyond to safeguard Q Branch assets, information, operations, and reputation.
    • Awarded to Jagmeet Sidhu
      Grabtitude Award Grab January 1, 2020
    • Awarded to Jagmeet Sidhu
      Rookie of the Year Award Euromonitor International (Singapore) December 1, 2017 Officewide award for the best newcomer of the year.
    • Awarded to Jagmeet Sidhu
      RGS Service Excellence Award Raffles Girls'​ School (Secondary) Dec 2016 Citation for award: Mr Jagmeet Singh is not only expeditious in his responses to staff, students and parents’ call for assistance, he also strives to deliver excellence in rendering his support service to them. If he is unable to find a solution to the more complex issues, he would immediately seek consultation or carry out research and tests to explore alternative solutions. Being one of the first line helpdesk support members in the ICT Department, Jagmeet understands his role very… Show more Citation for award: Mr Jagmeet Singh is not only expeditious in his responses to staff, students and parents’ call for assistance, he also strives to deliver excellence in rendering his support service to them. If he is unable to find a solution to the more complex issues, he would immediately seek consultation or carry out research and tests to explore alternative solutions. Being one of the first line helpdesk support members in the ICT Department, Jagmeet understands his role very well and would attend to queries and provide assistance even when he was busy working on another piece of work.Jagmeet does not limit himself to the work under his purview. When the Department was undergoing a manpower transition, he readily took ownership of AV/PA support and planned for all the setups needed to ensure that the school continued to receive high quality support. He did not hesitate to put in longer hours, including sacrificing his weekends to provide the necessary ICT support to the school events held on Saturdays and Sundays.Despite his own ”time‐sensitive” workload, Jagmeet would step in to help other colleagues whenever they needed an extra pair of hands. He helped the IM Department colleagues prepare the Raffles Diploma results to be shared with the students and was also spotted helping the Green Men move tables during Founders’ Day even though he was looking tired.For his demonstrated commitment to provide high quality service across all sectors of the RGS community, Jagmeet is a well‐deserved recipient of the RGS Service Excellence Award. Show less