Paniz Tafreshi

Experience

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  Givaudan

  Jan 2011 - Mar 2016

  Expertly manages the day-to-day operations of an office of 13 employees, ensuring smooth and seamless operations while delivering outstanding customer service.Pioneered and executed a paperless system, reducing paper waste by more than half and promoting sustainability.Established a comprehensive training program, cutting the ramp-up time for new employees.Successfully coordinated and executed company events, fostering a positive company culture and elevating employee morale.Managed vendor relationships, achieving a 20% decrease in supply costs through strategic negotiations.Secured office equipment and facilities, ensuring the safety and security of employees and assets.Oversaw the renovation of the office space, creating a modern and efficient work environment that supported productivity and success. Show less Provided administrative support to the office manager, including scheduling appointments, organizing files, and responding to customer inquiries.Maintained up-to-date records of employee performance, and office expenses, and prepared detailed reports to present to upper management.Developed and maintained effective communication systems with clients, and colleagues, resulting in improved engagement and satisfaction.Addressed customer concerns, provide exceptional customer service, and maintain accurate and up-to-date records of client information. Show less

  • Office Manager

    May 2013 - Mar 2016

  • Assistant Office Manager

    Jan 2011 - May 2013
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  Safir Plus Language Academy

  May 2016 - Mar 2018

  Assistant Branch Manager & Teacher

  Assisted the Branch Manager in managing the day-to-day operations of the branch, ensuring seamless operations and excellent customer service.Acted as the first point of contact for clients and students at the front desk.Coordinated with different departments to ensure smooth and efficient branch operations.Contributed to the development and implementation of new policies and procedures, keeping the branch up to date and efficient.Mentored and trained new staff members, playing a key role in the growth and development of the team.Coordinate and held briefing sessions for teachers Show less

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  DIAKO Language Academy

  Mar 2018 - Feb 2020

  IELTS Department Tutor

  Conducted consistent anonymous feedback from students, ensuring that all tutors provided high-quality instruction to studentsDirected IELTS preparation classes and provided personalized result analysis to studentsDeveloped and delivered engaging and effective IELTS preparation classes to a diverse group of studentsMaintained up-to-date records of student progress and prepared detailed reports to present to senior managementManaged department resources, including scheduling, budgeting, and materials, to ensure the smooth operation of the department. Show less

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  Real Canadian Superstore

  May 2020 - Oct 2021

  Customer Service Representative

  Resolved complex customer issues by listening to the issue, empathizing with the customer, gathering as much information as possible, taking responsibility and ownership of the issue, involving other departments if needed, presenting customers with a solution and following up after the issue is resolved.Demonstrated problem-solving skills with a focus on finding solutions that meet the customers’ needsEmployee of the month for 4 consecutive months (May 2021 to August 2021)

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  Sina Persian Cuisine

  Oct 2021 - Aug 2022

  Restaurant Manager

  Implemented cost-saving measures, such as reducing food waste, improving kitchen efficiency, and streamlining purchasing processes, which resulted in roughly $300 decrease in operating expenses per month.Developed and executed employee training programs, resulting in improved customer satisfaction and reduced turnover rates by 90%.Managed large-scale catering events, with a 100% success rate in meeting or exceeding customer expectations.Achieved full compliance with all food safety and health regulations, ensuring a safe and hygienic environment for both customers and employees.Successfully managed the restaurant through public health crises and restrictions due to Covid-19, with minimal disruption to business operations.Created and implemented an effective customer loyalty program, resulting in about 35% increase in repeat business and customer loyalty.Established efficient partnerships with local suppliers and suppliers, improving the restaurant's reputation Show less

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  Physiomobility Health Group

  Aug 2022 - now

  Office Administrator / Patient Care Coordinator

  Provided administrative support to the manager and practitioners, including scheduling appointments, and organizing files.Responded to customer inquiries, addressed concerns, and provided exceptional customer service.Maintained accurate and up-to-date records of client informationDeveloped and maintained effective communication systems with patients, resulting in improved patient engagement and satisfaction.Collaborated with insurance companies to ensure prompt and accurate payment of patient claims, reducing financial stress for patients. Show less