Gloria Chin

Experience

• 

  Transfiguration School NYC

  Jun 2012 - Aug 2015

  Secretary

  • Supervised and delegated tasks for over 30 volunteers in accordance with the Summer Institute Director by utilizing necessary administrative skills to ensure that school operations ran safely and efficiently• Coordinated and budgeted field trips and school payments using various Microsoft Office programs (Word, Excel, etc.)• Managed the school office utilizing organizational and problem-solving skills to effectively resolve issues pertaining to parents, teachers, and students

• 

  University of Connecticut School of Business

  Sept 2015 - May 2017

  • Managed the Group and Organizational Management (GOM) International Journal Twitter and LinkedIn accounts to increase overall journal awareness• Increased the Group and Organizational Management International Journal Twitter and LinkedIn following by 10% • Utilized various tools such as Crowdfire and Hootsuite to manage social media platforms• Aggregated and maintained a database of over 6,000 journal authors and subscribers using Microsoft Excel • Prepared monthly bank reconciliations for the department• Collected and analyzed data to assist in Department and Graduate Student research and class preparation• Maintained office inventory and distributed incoming messages and mail

  • Social Media Coordinator

    Apr 2016 - May 2017

  • Student Administrative Assistant

    Sept 2015 - May 2017
• 

  Her Campus Media

  Feb 2016 - May 2016

  Campus Expansion Assistant

  • Spring 2016 Intern• Researched and reached out to potential schools within the assigned Southwest and Western regions where a Her Campus chapter is not presentHer Campus Media (HerCampus.com), the #1 global community for college women & college marketing firm with over 3.5 million monthly users, and chapters at 200+ colleges across the country, supplementing national content with local content, produced entirely by the nation's top student journalists.

• 

  Indeed.com

  Jun 2016 - Aug 2016

  Client Support Intern

  • Assisted teams on managing their client accounts and assisting with account audits• Conducted research and analysis on accounts and job postings to increase ROI • Collaborated with other Client Services Interns in North America in a summer-long project to brainstorm and present ideas on driving engagement towards Indeed's Resume product

• 

  The Coca-Cola Company

  Jun 2016 - May 2017

  Brand Ambassador

  • Drove brand engagement and awareness strategically through the use of various social media channels (Facebook, Instagram, Twitter, and Snapchat) and connections on campus• Built brand love by planning, executing, and promoting products in the Coca-Cola portfolio through campus sampling events • Collaborated with various stakeholders (UConn Event Services, Bottlers, and Staff) to execute events

• 

  Indeed.com

  Jun 2017 - Sept 2019

  • Oversaw a $1M+ book of business by implementing retention strategies, increasing revenue growth, and production adoption to further client satisfaction with Account Management team• Compiled and analyzed campaign performance and data to help grow ROI by providing hiring strategies and recommendations• Acted as a product specialist to diagnose and resolve any technical issues related to aggregation, XML feed configuration, and account navigation• Collaborated with Engineering and Support teams using JIRA and Zendesk to report product bugs and gather feedback on Indeed’s interface to improve user experience • Exceeded personal and team KPI’s related to churn, CSAT, and product adoption quarter over quarter• Mentored and onboarded new and existing team members through one-on-one meetings and workshops• Participated in a pilot program with 5 other Specialists to test a new service model that was subsequently rolled out globally for Client Success and Sales pillars. As a part of this program, I met with various stakeholders to provide feedback and weekly updates to improve the workflow prior to rollout. Show less

  • Client Success Specialist

    Apr 2018 - Sept 2019

  • Client Success Coordinator

    Jun 2017 - Mar 2018
• 

  Olo

  Sept 2019 - now

  Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform for over 400 brands, such as Applebee’s (DIN), Checkers & Rally’s, Cheesecake Factory (CAKE), Chili’s (EAT), Dairy Queen, Denny’s (DENN), Five Guys Burgers & Fries, Jamba Juice (JMBA), Noodles & Company (NDLS), Portillo’s Hot Dogs, Shake Shack (SHAK), sweetgreen, Wingstop (WING), and more. Show less

  • Associate Product Manager

    Mar 2023 - now

  • Senior Technical Specialist, Guest Engagement

    Jan 2021 - Mar 2023

  • Technical Specialist, Guest Experience

    Sept 2019 - Jan 2021