Britney Dunn, MID

Experience

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  City of Wharton

  Jun 2014 - Aug 2018

  Senior Summer Lifeguard

  • Organized and oversaw activities of swimmers• Used leadership and communication skills to enforce pool policies and regulations• Provided necessary emergency care and treatment until the arrival of emergency medical services

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  Victoria's Mexican Restaurant

  Jun 2015 - Aug 2016

  Waitress

  • Organized and managed a large number of tables and customers• Used enthusiasm to provide great customer service

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  ITT Inc.

  May 2019 - Aug 2019

  Distributor Sales Intern

  • Gained detailed understanding of Compact Automation products and features through hands-on experience in ITT’s manufacturing, product management, and customer service departments• Accompanied current strategic account managers on sales calls to learn about their market process and strategies• Organized an in-person factory training and appreciation event for key distributors • Developed a digital tool using VBA to create and keep accurate record of custom part numbers

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  Texas A&M University

  Aug 2019 - May 2020

  Undergraduate Researcher - Talent Incubator Program

  • Worked one-on-one with Valin Corporation's executive leaders to research and improve the market positioning of Cardinal Brand filters• Strived to conduct a competitor & market analysis, create a pricing strategy, and develop a telesales initiative

• 

  Valin Corporation

  Jun 2020 - now

  • Responsible for recruiting, employee relations, employee training/development, company benefits administration, and payroll• Ensures all employees are compliant with company policies and procedures as well as federal, state, and local laws • Primary contact for Valin’s largest customer and their remote factories in the US, China, Singapore, and Malaysia• Personally managed roughly $1.5 million in sales each month• Worked with various internal departments to meet rapidly changing customer needs/demands and provide excellent service • Partnered with outside sales representatives to provide customers with product solutions for process heat applications• Generated complex sales quotes and orders for custom heating products• Managed all orders placed through Valin’s website and responded to online inquiries in a timely manner

  • Human Resources & Training Generalist

    Jun 2023 - now

  • Key Accounts Representative

    Jun 2021 - Jun 2023

  • Customer Service Representative

    Jun 2020 - Jun 2021