Experience

• 

  Ristorante julia

  May 2016 - Aug 2017

  Server
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  Oliver & bonacini hospitality

  Sept 2017 - Dec 2018

  Ensured operational excellence of the restaurant by performing various managerial tasks such as: coordinating daily restaurant operations, overseeing the dining room during lunch and dinner service, and responding quickly and professionally to customer complaints. Also managed Human Resource operations for Front of House employees, which include: overseeing the selection and recruitment process of Server, Bartender, Server Assistant, and Host positions, coordinating new hire registration and training, and bridging management and employee relations by addressing demands, grievances, and other issues. Show less

  • Event Coordinator

    Jan 2018 - Dec 2018

  • Assistant Manager

    Jan 2018 - Dec 2018

  • Server

    Sept 2017 - Dec 2017
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  Pearle hospitality

  Feb 2019 - Jul 2019

  Event manager

  Oversaw all components of the venue’s various events to ensure their success by supervising all serving/bartending staff by assigning and monitoring tasks, communicating with the kitchen to ensure lunch/dinner service is running promptly, supervising all parameters that may affect the guests’ experience, assessing customer complaints, inquiries, and recommendations and maintaining composure and efficiency in a fast-paced environment.

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  Rbc wealth management

  Aug 2019 - Apr 2021

  Branch operations assistant

  Responsible for overseeing daily branch operations tasks, including the processing of incoming and outgoing fund transactions, the printing of reports for the branch management team to review, overviewing all cheque deposits, requests, and share certificates, and enforcing operations policies and procedures.

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  Sugar suite

  Apr 2021 - Aug 2024

  Customer service representative & social media coordinator

  In charge of overseeing and maintaining customer satisfaction through the following tasks: coordinating with customers to plan custom cake and sweets orders, processing customer transactions, conducting wedding consultations, assessing customer complaints and inquiries, overseeing and providing assistance to the rest of the customer service team, maintaining composure in a fast-paced environment.Managing social media: Develop and curate engaging content for social media platforms. Assist in the creation and editing of written, video, and photo content. Interact with users and respond to social media messages, inquiries, and comments. Show less

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  Rotherglen school - oakville elementary campus

  Sept 2022 - Jun 2023

  After school supervisor

  Responsible for overseeing 15+ 2nd grade students after school during indoor and outdoor play and assisting students with routines/activities/arts and crafts/homework.

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  Sunset grill restaurants ltd.

  Aug 2024 - now

  Marketing coordinator