Balajee R

Experience

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  Sharp Electronics Corporation USA

  Dec 1995 - Sept 2003

  Service Engineer / Workshop In Charge

  ( Kalyani Sharp India Ltd -100% subsidiary of SHARP CORPORATION- JAPAN) Service Engineer (Dec 1995-Nov 2000) -Started the career in consumer electronics field in this company -Starting from servicing of televisions to microwave ovens and LCD projectors, in due to course of time started managing workshop activities of company owned service center at Chennai. Workshop In charge (Dec 2000- Sep 2003) -Responsible for call management of both workshop and field. -Later stage also started involving in product support function for getting institutional orders by demonstrating and explaining the features of high end products along with sales team. Show less

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  Philips

  Sept 2003 - Feb 2011

  RPS a Techno-commercial Role Responsibility as Technical Manager Responsible for all Technical support that is required by the Philips (Sales + service Team), ASC network and dealer ISP network across the region. Conducting technical trainings for technicians of Philips service centers, customer support engineers and Branch Service Heads of PHILIPS. Giving fast feedback on all latest models to HO for taking corrective steps. Providing solutions for technical problems of Philips CLS products in coordination with HO. -Conducting field test of products on their performance. Managing the Backend dedicated ASC doing CLR repairs of DVD/LCD Modules at Chennai. -Monitoring & supporting CSE / BSH Team for ensuring less High end pending across region. Responsibility as Operation Manager (Applicable for Chennai Only) Responsible for the Performance of two Major Service centers of Chennai directly. -Providing speedy solutions for Customer / Trade related issues. Responsible for better installation NPS Score for Chennai. Handling and avoiding maximum Customer Escalations from Chennai. Show less

  • Fast Feedback Manager (India)

    Jan 2011 - Feb 2011

  • Regional Product Specialist (South & North Region)

    Dec 2006 - Dec 2010

  • Assist Manager- Consumer Service

    Mar 2006 - Nov 2006

  • Customer Support Engineer

    Sept 2003 - Mar 2006
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  Nokia

  Feb 2011 - Apr 2014

  Care Competence Development Manager (South & West Region)

  Care Readiness, Competency Development, Product Quality Analysis & FeedbackDevelop the Competency level of Nokia L2 Network directly and via Channel Partner Trainings (both Technical/Soft skill) while analyzing the skill Gaps on regular basisAnalyzing the initial product Failures in field, Collecting Samples & coordinating with R&D for product improvementsDrive Network to maintain KPIs like CPR (Cost per Repair), Repair Bounce, L2 Repair Leakage to L3.Audit and ensure that the Care Network has healthy TRC (Technical Repair Centre) & processTechnical Support Activities to Entire Network of both the regions Show less

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  Microsoft

  Apr 2014 - Nov 2014

  Care Competence Development Manager (South & West Region)
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  联想

  Dec 2014 - Apr 2017

  National Manager - Technical Support -Smart Phones
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  Motorola Mobility (a Lenovo Company)

  May 2017 - now

  • Manager (Global Tech Support) - Asia Pacific

    May 2021 - now

  • Manager (Global Tech Support) - India & South East Asia

    May 2020 - May 2021

  • National Manager, Training & Tech Support (Smart Phones)

    May 2017 - May 2020