Roel Chris Cañon

Roel Chris Cañon

Science Research Analyst / Project Assistant III

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  • Timeline

  • About me

    Resilient Network Engineer & Versatile Virtual Assistant with a Detail-Oriented Approach to Digital Marketing and Technical Support.

  • Education

    • University of Southeastern Philippines

      2004 - 2009
      Bachelor's degree Electrical and Electronics Engineering
  • Experience

    • Department of Science and Technology

      Jan 2009 - Jan 2012
      Science Research Analyst / Project Assistant III

      Calibrates mass and volume equipment and also provide assistance to DOST scholars

    • Toshiba

      Jan 2012 - Jan 2016
      Failure Analysis Engineer

      Conducts failure analysis of Nearline Storage devices to identify root cause and provide countermeasure to improve the quality of product.

    • John Paul II College of Davao

      Jan 2012 - Jan 2012
      Instructor

      Teaches signal processing and industrial electronics to college students.

    • TPG Telecom

      Jan 2016 - Jan 2018
      Corporate Helpdesk Engineer - Access Testing Team

      A Support Engineer that provides assistance to field technician by remotely testing and installing network devices (NTU, Router, Switch) ensuring all specifications are met from managed network devices to fibre/copper lines up until service build in TPG network.Experienced in providing necessary assistance to Australian customers and wholesalers in troubleshooting and resolving network related faults (ex. Hard down, Drop Outs, Speed Issues, Packet Loss etc.) that covers in the Service Level Agreement. Mas kaunti

    • Concentrix

      Jan 2018 - Jan 2019
      Network Installation Engineer

      Provide technical assistance to 3rd Party technician and customers to complete installation and configuration of network devices (router, switch, modems and APs). Also coordinate with system engineers, project manager, ILEC and ISPs to resolve circuit, network and order related issues.

    • Sophos

      Jan 2019 - Jan 2020
      Technical Support Engineer

      Provide support to customers through calls or email using incident ticket in troubleshooting, resolving issues and assist in setting up of Sophos firewall devices that features protection on network, email, web, IPS and advanced threat security.

    • Accenture

      Jan 2020 - Mar 2021
      Network Operations Analyst

      Maintain the network operations of GDN client by ensuring timely resolution of incidents reported. Provide implementation of network service requests in accordance to the client needs by setting up, modification and configuration of various network products such as Cisco and Juniper devices.

    • Sterling Lawyers, LLC

      Jan 2021 - Mar 2024
      General Virtual Assistant

      As a virtual assistant, I was responsible for auditing the calls of intake team members to ensure they adhered to the FBA process and provided excellent quality of service. By monitoring these interactions, I rated each team members and provided crucial feedback on their approach in driving potential clients to schedule consultations with attorneys at Sterling Lawyers, LLC. During this period, I was also designated as a subject matter expert, guiding new members of the intake audit team on the correct procedures and approaches for auditing calls, ensuring alignment with the FBA process and quality service requirements.In my transition to the marketing team at Sterling Lawyers, LLC. My responsibilities included assisting with content creation, entering data for potential leads using the CRM tool Salesforce, and creating law blog articles to support content marketing efforts. Additionally, I monitored the firm's digital marketing performance to ensure our rankings were effectively maintained and improved. Mas kaunti

  • Licenses & Certifications

    • CCNA Routing and Switching

      Cisco
      Jan 2016
    • Cisco Certified Network Associate Security (CCNA)

      Cisco
      May 2019