Roel Chris Cañon

Experience

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  Department of Science and Technology

  Jan 2009 - Jan 2012

  Science Research Analyst / Project Assistant III

  Calibrates mass and volume equipment and also provide assistance to DOST scholars

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  Toshiba

  Jan 2012 - Jan 2016

  Failure Analysis Engineer

  Conducts failure analysis of Nearline Storage devices to identify root cause and provide countermeasure to improve the quality of product.

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  John Paul II College of Davao

  Jan 2012 - Jan 2012

  Instructor

  Teaches signal processing and industrial electronics to college students.

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  TPG Telecom

  Jan 2016 - Jan 2018

  Corporate Helpdesk Engineer - Access Testing Team

  A Support Engineer that provides assistance to field technician by remotely testing and installing network devices (NTU, Router, Switch) ensuring all specifications are met from managed network devices to fibre/copper lines up until service build in TPG network.Experienced in providing necessary assistance to Australian customers and wholesalers in troubleshooting and resolving network related faults (ex. Hard down, Drop Outs, Speed Issues, Packet Loss etc.) that covers in the Service Level Agreement. Mas kaunti

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  Concentrix

  Jan 2018 - Jan 2019

  Network Installation Engineer

  Provide technical assistance to 3rd Party technician and customers to complete installation and configuration of network devices (router, switch, modems and APs). Also coordinate with system engineers, project manager, ILEC and ISPs to resolve circuit, network and order related issues.

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  Sophos

  Jan 2019 - Jan 2020

  Technical Support Engineer

  Provide support to customers through calls or email using incident ticket in troubleshooting, resolving issues and assist in setting up of Sophos firewall devices that features protection on network, email, web, IPS and advanced threat security.

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  Accenture

  Jan 2020 - Mar 2021

  Network Operations Analyst

  Maintain the network operations of GDN client by ensuring timely resolution of incidents reported. Provide implementation of network service requests in accordance to the client needs by setting up, modification and configuration of various network products such as Cisco and Juniper devices.

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  Sterling Lawyers, LLC

  Jan 2021 - Mar 2024

  General Virtual Assistant

  As a virtual assistant, I was responsible for auditing the calls of intake team members to ensure they adhered to the FBA process and provided excellent quality of service. By monitoring these interactions, I rated each team members and provided crucial feedback on their approach in driving potential clients to schedule consultations with attorneys at Sterling Lawyers, LLC. During this period, I was also designated as a subject matter expert, guiding new members of the intake audit team on the correct procedures and approaches for auditing calls, ensuring alignment with the FBA process and quality service requirements.In my transition to the marketing team at Sterling Lawyers, LLC. My responsibilities included assisting with content creation, entering data for potential leads using the CRM tool Salesforce, and creating law blog articles to support content marketing efforts. Additionally, I monitored the firm's digital marketing performance to ensure our rankings were effectively maintained and improved. Mas kaunti