Sowmya K

Experience

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  Sundaram Finance Limited

  May 2016 - Dec 2016

  Associate
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  Teleperformance

  Feb 2017 - Mar 2018

  Senior Customer Service Executive

  * Handled International process for Barclays Bank, providing exceptional customer service.* Conducted Month end Reconciliation (Cashbook & Passbook) promptly.* Responded to client's queries through voice and written communication.* Efficiently Managed multiple client queries simultaneously.

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  YES BANK

  Mar 2018 - Jun 2019

  Outsourced executive

  Department: Retail Asset Operations TeamLoan Application : LOS and Finnone* Lead end-to-end Operations for Retail Loans, specifically Personal loan.* Verified loan documents as per bank regulations and ensured timely loan disbursement.* Maintained a high level of customer service and satisfaction.* Handling PDD management.* Collaborated with internal and external stakeholders to ensure efficient operations.

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  RBL Bank

  Jun 2019 - Apr 2022

  Disbursement executive

  Department: Retail Asset operations (Loan operations)Loan Application: Finacle* File Disbursement in core* Handling Personal loan, Business loan and Mortgage loans.* File Disbursement: Verifying kyc's, loan agreements, Repayment details, Bank statements, Business proofs, CAM & CFA, Cibil etc.,* Stages of Processing file : CIF creation➡️Account opening➡️Disbursement➡️Payment.* Verified loan documents in compliance with bank norms and facilitated timely loan disbursement.* Released payments to the borrower's accounts within specified TAT.* Ensured effective coordination with team members for seamless process flow. Show less

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  Prayaan Capital

  May 2022 - Sept 2023

  Senior Officer

  Department: Retail Asset operations TeamLoan Application: Encore, Engrow & Yubi (Cred Avenue)* Files disbursement in core - Same as previous experience but as per Prayaan capital process.* Manage end to end operations for Retail Loans - Micro, Small & Medium Enterprises (MSME) both Secured and Unsecured loans.* File Process Flow : CIF creation ➡️ Account opening ➡️ Collateral linking ➡️ Disbursement ➡️ Payment.* Preparation of Disbursement MIS, NACH Registration, Insurance Excel creation for all new customers, List of Documents (LOD) creation for secured customers, Central Know Your Customer (CKYC) updation in direct government portal, Cersai creation, Dispatching of Welcome letter to new customers, Sending SMS to bounce customers, Tracking of PDD MIS, Filing of Post EC.* Sending No Objection Certificate (NOC) to all closed customers.* Dealing with customers for foreclosure details.* Dealing with Branch Managers for daily collections, amount received from customers has to be updated in Encore application.* Audit queries to be resolved. Show less

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  IOPEX Technologies

  Oct 2023 - now

  Technical Support Engineer