Kathryn Sims

Experience

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  Regus

  Apr 2001 - Oct 2004

  Assistant Manager

  Responsible for the day to day management of the centre, providing customer services to the clients based at the site and those using conference facilities.•Helping to manage and support a small team. •Liaison with external contractors including cleaning, maintenance and security to ensure the building was maintained to a high standard whilst costs were controlled. •Controlling the purchase of supplies and managing the purchase order and invoicing system. •Responsible for invoicing clients accurately and collecting payments regularly, reporting on these matters and anticipating and controlling debt situations. •Administration and programming functions on Mitel and Ericsson telephone systems. •Working at various Regus offices and acting as relief Centre Manager. Show less

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  Environment Agency Wales

  Oct 2004 - Oct 2009

  Facilities Team Leader

  Managing all aspects of premises management at Regional Head Office and an Operational Depot.• Lead a team of staff providing supervision and guidance, setting objectives and dealing with performance issues.• Forecasting, setting and managing budgets• Controlling Health and Safety including regulatory reform order compliance, water management and asbestos controls. • Management of contractors including Maintenance, Cleaning and Security• Control and planning of statutory and planned preventative maintenance schedules.• Working with site management to forward plan and provide solutions for customer service requirements.• Planning and completion of internal accommodation moves and projects.• Compliance with Environmental Management Systems Show less

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  Environment Agency

  Oct 2009 - Jan 2011

  Facilities Project Officer

  Project team for the development and rollout of a national Facilities Management change programme and producing and rolling out a development framework for Facilities staff.• Member of Facilities change program team in the re-organisation of the delivery of the Environment Agency Facilities Management provision.• Providing proposals for structures, collation of feedback and adjusting accordingly.• Communicating these plans for consultation to all staff and Trade Unions.• Developing, reviewing and structuring the Facilities Service Level Agreement. • Liaison with, and providing information to all groups involved in the change project for example, staff, managers, HR and Trade Unions.• Carrying out a skills analysis and provided a structure for the development of individuals. • Producing and rolling out a performance development framework for Facilities staff.• Reviewing and standardising job specifications.• Developed training materials and worked with a team to review and deliver.• Created and implemented a communications plan. Show less

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  Environment Agency Wales

  Jan 2011 - Sept 2014

  Providing technical advice and support to operational Facilities teams, procuring and managing Facilities contracts• Specified, procured, mobilised and managed planned preventative maintenance, building maintenance and soft services contracts for a shared services property portfolio working with representative from all organisations.• Setting up and monitoring Planned Preventative Maintenance schedules with contractors and Facilities Managers• Management all Wales contracts including utilities, travel, mobile phones, stationery, confidential waste.• Building relationships with external contractors and internal service providers and facilities customers.• Consulting on, producing and communicating internal policies, procedures and guidance for Facilities Operations teams to ensure statutory compliance and best practice.• Management of a five year planned maintenance program.• Ownership of Facilities Intranet communications and communications plan.• Ownership of Document Management System and shared filing plans.• Project management and delivery of accommodation moves and projects.• Project management of the novation of contracts for NRW from EAW Show less Managing all aspects of premises management at Regional Head Office and an Operational Depot.• Lead a team of staff providing supervision and guidance, setting objectives and dealing with performance issues.• Forecasting, setting and managing budgets• Controlling Health and Safety including regulatory reform order compliance, water management and asbestos controls. • Management of contractors including Maintenance, Cleaning and Security• Control and planning of statutory and planned preventative maintenance schedules.• Working with site management to forward plan and provide solutions for customer service requirements.• Planning and completion of internal accommodation moves and projects.• Compliance with Environmental Management Systems Show less

  • Facilities Technical Manager

    Nov 2012 - Sept 2014

  • Facilities Team Leader

    Jan 2011 - Nov 2012
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  Cyfoeth Naturiol Cymru / Natural Resources Wales

  Sept 2014 - Oct 2016

  Facilities Manager

  Leading the Facilities team in providing a service to Natural Resources Wales properties and the staff and visitors using these spaces. Managing a portfolio of diverse properties across South East Wales with budget responsibility.• Leading a team of Facilities Managers, technical and operational staff providing guidance and help developing personal objectives, and dealing with performance issues.• Providing support and guidance to others in management of their teams• Work planning, setting and communicating clear priorities and goals.• Consulting on and developing a structure for the provision of a Facilities service for Natural Resources Wales.• Restructuring a new budget following a change in Facilities service provisions.• Planning accommodation strategy, with accommodation strategy manager• Developing the profile and reputation of the Facilities team within the organization.• Consulting on and development of Facilities Service Level Agreement.• Forecasting setting and managing budgets.• Management of external contracts and contractors• Directing and delivering accommodation projects including internal churn, and changes to agile working solutions, relocations of staff and building closures• Project management and delivery of refurbishment and building works.• Influencing Environmental Management Systems and processes.• Regular customer meetings at all levels to forward plan and provide solutions for customer service requirements and changes.• Lead on Facilities Service Level Agreement and development of Facilities strategy and ways of working.• Building and maintaining relationships with internal service providers and customers• Lead on Facilities Intranet site• Agreeing and maintaining joint working practices with NRW ICT and Fleet teams.• Responsibility for Health and Safety including regulatory reform order compliance, water management and asbestos controls. Show less

• 

  Integral UK Ltd

  Nov 2016 - May 2017

  Facilities Manager

  Lead a team in providing a contracted Facilities Management service to GM Financial. Provide support and management of all aspects of service delivery and performance management for the contract. • Develop client relationship• Monitor the operational service level to ensure contract KPI’s are achieved.• Lead the on site teams in two locations.• Identify and highlight risks or issue.• Produce monthly performance report, monitoring the operational service level to ensure contract KPI’s are achieved.• Manage provision of subcontracted services to ensure all clients requirements are met.• Monitor and update Integral and Client FM management systems.• Implementation of new processes. Show less

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  Qualifications Wales / Cymwysterau Cymru

  May 2017 - Dec 2017

  Senior Facilities Manager

  Lead a team providing a Facilities and business support service for Qualifications Wales staff. Responsible for meeting Qualifications Wales’ statutory obligations, including compliance with health and safety, environmental, hazard and fire regulations. • Leading a team of Facilities staff providing guidance, developing personal objectives, and dealing with performance issues.• Completed the tender and mobilization of planned preventative maintenance contract.• Managed outsourced facilities contractors hard and soft services.• Revised Health and Safety policies and provided staff training and improved record keeping.• Introduced Health, Safety and Wellbeing action plan.• Improved environmental record keeping and reporting.• Delivering staff training associated with health and safety and facilities policies.• Management and forecasting of facilities budget.• Developed and implemented facilities policies and procedures.• Planned and managed changes to accommodation. • Developed emergency plans in line with Business Continuity and disaster recovery plans. Show less

• 

  Arcadis

  Feb 2018 - now

  Additional role to provide support and introduce more consistent Workplace Operations activities to Arcadis offices in European countries.• Investigation of current methods of service delivery across the portfolio to share best practice, make improvements and develop consistency• Recruitment and development of Workplace Operations Managers for European Locations• Contract Management, including implementing improvement plans for service delivery partners.• Supporting the delivery of office moves and refurbishments, including implementing Intelligent Building Solutions• Developing standard operating practices for the Global Workplace Operations team.• Supporting colleagues in the Global Workplace Operations team.• Project role to introduce a CAFM system in Europe to further improvement Workplace Operations services Show less Liaising with a network of colleagues across the UK Arcadis business to understand the services needed and the standards to be met to allow me to lead a team providing Workplace Operations services to the Arcadis UK portfolio.• Implementation of COVID measures to Arcadis UK offices in liaison with Crisis Response teams.• Motivate team to innovate and create solutions to improve Workplace Operations services.• Delivery of changes to the structure of the UK Operations team as part of Portfolio updates.• Engagement with Workplace projects team to design and deliver several significant office relocations and refurbishments.• Introduction of Intelligent Building technology to Arcadis offices in the UK including desk booking and AV systems as part of office relocations an refurbishments.• Roll out of Global Printing solution contract working in partnership with the Technology teams.• Streamline data and processes to work more efficiently• Integration of Workplace Operations services with acquisition offices Show less Lead a Regional Facilities team providing a Facilities service to Arcadis staff and visitors, Managing a portfolio of properties across the Southern region, with budget responsibility. • Leading a team of Facilities staff providing guidance, developing personal objectives, and dealing with performance issues.• Completed the tender and mobilization of National Cleaning and Planned Preventative Maintenance Contract.• Managed outsourced facilities contractors hard and soft services.• Reviewed FM service level associated processes and provided staff training and improved record keeping.• Improved environmental record keeping and reporting.• Management and forecasting of FM budget.• Liaison with Office Directors on management of offices and accommodation changes.• Developed emergency plans in line with Business Continuity plans.• Assisted in the development of agile working behaviours and workspace set up.• Development and introduction of FM helpdesk system, desk and room booking system. Show less

  • European Regional Workplace Manager

    Jun 2023 - now

  • UK Head of Workplace

    Nov 2019 - now

  • Regional Facilities Manager

    Feb 2018 - Nov 2019