Jorge Ham Muñoz

Jorge Ham Muñoz

Student trainee Lablet

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  • Timeline

  • About me

    IT Manager en Allgaier de Puebla

  • Education

    • Benemérita Universidad Autónoma de Puebla

      2008 - 2012
      Engineer Computer's science

      Activities and Societies: Base de Datos, Futbol, Linux, Electronic circuits, PLC's. Participación en ferias Diferentes de Proyectos por la Innovación.

    • Universidad Tecmilenio

      2015 -
      Master's degree Management Information Technologies

      Manages the resources of the companies, both monetary and information. Learn to invest long term.Perfected methods for making financial projections.

  • Experience

    • T-Systems

      Jun 2012 - Dec 2012
      Student trainee Lablet

      • Innovation Lab-let coordinator.• Support to Users.• Analysis of requirements and design reports.• Requirements analysis and design of workflow diagrams and charts gantt.• Web Development .• Trainee on SAP ERP.

    • Telcel

      Jan 2013 - Jan 2014
      Support and Information Analyst

      • Personnel management and teamwork.• Manage SAP ERP.• Design using advanced statistical analysis.• Traffic analysis and information on GSM, UMTS and LTE systems.• Development and execution of scripts with SQL Server 2008, for the extraction of information from different systems.• Development and application of statistical methods to detect traffic loss. • Analysis of the key indicators of network performance (KPI's).• Creating reports, charts and PivotTables in Excel 2010 and PowerPoint presentations executive. Show less

    • Huawei Technologies

      Jan 2014 - Oct 2016
      Management and Business Intelligence Specialist

      Specialist BI and design of executive reports, as well as data mining, predictive and statistical design multidimensional models.• Big Data analytics expertise.• Customer support and teaches local team.• Design balance score card.• Interaction and deal with the customer.• Strong expertise on financial and accounting reports, for decision making.• Strong expertise on development, SQL DDL and DML for data extraction.• Manage SAP Sybase M-SQL systems.• Using tools Cristal reports, reporting services and Business Objects.• Design Dashboards for CEOs.• Management and designs of different business analysis for telecommunications.• Understanding, SLAs, KPIs , KQIs and ITIL practices. Show less

    • Allgaier de Puebla

      Nov 2016 - now

      • Very good knowledge of Business Process Management (Definition, implementation and administration).• Microsoft Intune implementation for asset management.• Obtaining the TISAX label for information security.• Implementation and Upgrade of ERP system.• Very good knowledge of state of the art digitalization approaches (ERP, MES, SharePoint etc.)• Agile project management and implementation of new software / hardware concepts• Strong knowledge of the ITIL V3 foundation• Management of office workstations and servers• Very strong knowledge in conceptional work• Management of IT-related suppliers and service contract negotiations• Management of IT- Anual budget Show less

      • IT Manager

        Jul 2020 - now
      • ERP Specialist

        Nov 2016 - Jul 2020
  • Licenses & Certifications

    • Oracle Certified Associate, Database 11g Administrator

      Oracle University
      Jul 2013
    • SAP BI & BW

      SAP
      Dec 2013
    • Scrum Master Profesional Certificate

      CertiProf
      Mar 2020
    • Trainee SAP Basis

      SAP
      Sept 2013