Jorge Ham Muñoz

Experience

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  T-Systems

  Jun 2012 - Dec 2012

  Student trainee Lablet

  • Innovation Lab-let coordinator.• Support to Users.• Analysis of requirements and design reports.• Requirements analysis and design of workflow diagrams and charts gantt.• Web Development .• Trainee on SAP ERP.

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  Telcel

  Jan 2013 - Jan 2014

  Support and Information Analyst

  • Personnel management and teamwork.• Manage SAP ERP.• Design using advanced statistical analysis.• Traffic analysis and information on GSM, UMTS and LTE systems.• Development and execution of scripts with SQL Server 2008, for the extraction of information from different systems.• Development and application of statistical methods to detect traffic loss. • Analysis of the key indicators of network performance (KPI's).• Creating reports, charts and PivotTables in Excel 2010 and PowerPoint presentations executive. Show less

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  Huawei Technologies

  Jan 2014 - Oct 2016

  Management and Business Intelligence Specialist

  Specialist BI and design of executive reports, as well as data mining, predictive and statistical design multidimensional models.• Big Data analytics expertise.• Customer support and teaches local team.• Design balance score card.• Interaction and deal with the customer.• Strong expertise on financial and accounting reports, for decision making.• Strong expertise on development, SQL DDL and DML for data extraction.• Manage SAP Sybase M-SQL systems.• Using tools Cristal reports, reporting services and Business Objects.• Design Dashboards for CEOs.• Management and designs of different business analysis for telecommunications.• Understanding, SLAs, KPIs , KQIs and ITIL practices. Show less

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  Allgaier de Puebla

  Nov 2016 - now

  • Very good knowledge of Business Process Management (Definition, implementation and administration).• Microsoft Intune implementation for asset management.• Obtaining the TISAX label for information security.• Implementation and Upgrade of ERP system.• Very good knowledge of state of the art digitalization approaches (ERP, MES, SharePoint etc.)• Agile project management and implementation of new software / hardware concepts• Strong knowledge of the ITIL V3 foundation• Management of office workstations and servers• Very strong knowledge in conceptional work• Management of IT-related suppliers and service contract negotiations• Management of IT- Anual budget Show less

  • IT Manager

    Jul 2020 - now

  • ERP Specialist

    Nov 2016 - Jul 2020