Syed Arshad Ali

Experience

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  Automobile Corporation of Pakistan

  Aug 1974 - Jan 1976

  Assistant Engineer - Service

   Supervision of repair/maintenance of automobiles (petrol cars and pickups). Supervision of major repair overhauling and trouble shooting activities. Organized and conducted vehicle pre-delivery inspection and their final delivery to customers.

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  Republic Motors Ltd

  Feb 1976 - Jan 1986

  Assistant Manager - Service

  Organized and supervised repair/maintenance activities on sold products. Organize technical support service to large fleet operators and facilitating repair/maintenance at their door step. Organized and personally conducted market surveys to determine customers need and product behavior in the field.Management of service campaigns as per advice of principals.

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  HInopak Motors Limited

  Feb 1986 - Nov 2010

   Dealer Network development & control country wide. Design inputs for future products development. Plan and manage Customer support & Product support services to attain customer satisfaction. Training & Development of Customers & Dealers Network on product features and company’s system. Customer feedback for future product improvement at principal’s end (Hino Japan). Planning & coordination all aspects of company’s quality program and facilitating cultural changes company wide. Maintaining and improving the implemented Quality Management &Environmental Management Systems in line with ISO-9000 & ISO-14000 Standards. Initiating TQM practices andfacilitating Company’s Quality journey from QM mode to TQM mode. Initiated and successfully achieving of ISO-9001 & ISO-14001 Certification being the First Automotive Company in Pakistan. Planning and development of local parts Quality Control mechanism at vendors’ level. Established customer complaint handling system for permanent elimination of product complaints. Planned and established Quality Assurance department in the organization. Orientation and training of employees on product Quality Control Systems. Introduce and implemented Quality Circles Methodology Companywide to promote quality at grass root level. Planning and establishment of service dealer network countrywide to cater customer’s needs. Planning, organizing and imparting comprehensive service training on product usage/maintenance for customers and end users. Managing warranty administration activities including technical feedback to principals, settlement of customer’s claims and their reimbursement from principals.

  • General Manager - Product Support Division

    Jan 2006 - Nov 2010

  • General Manager - Quality Assurance

    Jan 2004 - Jan 2006

  • Deputy General Manager - Quality Assurance

    Jan 1993 - Dec 2003

  • Manager - Quality Assurance

    Nov 1990 - Dec 1992

  • Manager - After Sales Service

    Feb 1986 - Oct 1990
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  Self Employed

  Jan 1990 - now

  Trainer

  Feb 2010 Address: Key note speaker in Annual Dealers conference, Hino (Sydney-Australia) Motors Sales Australia.Topic:After sales endeavors to sustain No.1 position in market.Audience:110 participantsfrom 41 dealers of Australia Continent.Aug 2001-till to date Regular Tutor as visiting faculty member.NED University Karachi Topics:Quality Improvement & Management techniques.4-months program Audience:450 business executives from various organizations Certified Quality Professional attended sessions in 20 batches.Oct 2008 Guest Speaker in Hino World Conference 2008.Tokyo-Japan Topic:Defeating competitor by good quality service.Hino World Conference Audience:280 delegates from 62 countries worldwide. Feb 1997-Dec 1998 Visiting Faculty Member for MBA Program.ADAMSON University Topics:TQM, internal quality audit and ISO-9000 Standards.Karachi Audience:MBA students.Oct 1995-Till to date Addressedmore than 8000 business executives of various reputable Countrywide organizations at famous universitiesviz, IBA, Bahria Institute of Management, PIM, Preston University, EME college, Institute of Air safety-PAF, PIA, Agha Khan University, Pakistan Navy, Pak. Tobacco and more…Topics:Quality Management practices and Customer Support Services. Show less

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  Self-employed

  Jan 2011 - now

  Consultant Corporate Quality & Trainer
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  Quality International Consultant Pvt. Limited

  Jun 2011 - Jun 2015

  Principal Consultant

  Providing consultancy on quality management systems & quality improvement techniques. Japanese style management practices are the expertize. Trainings on Kaizen, 5S, QC circles, problem solving techniques. 7-Basic QC Tools, 7- new QC Tools , Cost of Quality, TQM, TPM and so on are the common topics covered.

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  Independent Consultant (self employed)

  Jul 2015 - now

  Consultant Corporate Quality & Trainer (self employed )

  To study the client organization systems, analyze the lacking areas and recommend improvements following best professional practices. Training of employees on new concepts and guiding them during implementation phase under direct supervision.

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  QUALITY AND PRODUCTIVITY SOCIETY OF PAKISTAN QPSP

  Jul 2015 - now

  Vice Chairman South Region

  Working for promotion of Quality & Productivity of organizations country wide.