Majid Rather

Experience

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  Elan Professional Appliances Pvt. Ltd. - India

  Jun 2012 - Jul 2012

  Market Research Intern

  Investigating market activity, research market conditions in local area to determine potential sales of company products. Commissioning surveys in retail outlets & gather information of competitors, prices and methods of marketing and distribution.

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  NatWest Group

  Dec 2015 - Jan 2019

  Senior Operations Analyst

  • Partial/Full Redemption of Mortgage accounts.• Refunds initialization after the redemption of accounts.• Authorizing the refunds in order to release the funds.• Respond to internal queries both verbal and via e-mail.• Taking up Queries/Complaints from customer service executives from onshore.• Analysis of Errors/Complaints on monthly/quarterly basis and presenting it to the team.• Participation in projects initiated to streamline the Process in order to provide Quality service to the Customers and stakeholders. • Analytical approach to get the insights in order to resolve the business problem.• IMLSR - Internal money laundering suspicion reporting in order to identify criminal activity or terrorist funding and identify red flag scenarios.• When there is reasonable suspicion on customer transaction. IMLSR request is raised for Source of funds by consideringfollowing details:-who? - customer detailsWhat? - What made you feel suspicious.Why? - why activity makes you suspicious• Do away with tipping off while investigation about IMLSR raised. Show less

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  Standard Chartered Bank

  Nov 2019 - Jul 2020

  Relationship Officer