Charlotte Dwars

Experience

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  Aeon Plaza Hotel Die Port van Cleve

  May 2005 - Sept 2005

  Front Office Intern

  - Front Office Intern- performing general duties in front office administration, guest services, and hotel facility management

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  Forestdale Hotels / Akkeron Hotels

  May 2006 - Sept 2006

  Food & Beverage Intern at The Wessex Hotel

  - F&B related tasks- responsible for bar duty (40 covers)

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  StudentBite

  May 2007 - Aug 2008

  - communication and marketing - Completed a 4-month Public Relations Internship- Focus on marketing, website content development, social media usage, and sales acquisitions

  • Communication and Marketing

    Aug 2007 - Aug 2008

  • Public Relations Intern

    May 2007 - Aug 2007
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  Studenten.net

  Aug 2007 - Jan 2011

  Freelance Editor

  - Freelance Student Editor at Studenten.net for 3.5 years (August 2007 - January 2011)- Focus on reviewing new multimedia, including game, movie, and music releases- Attending festivals and parties to interview visitors and review events

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  Ei-Catchers

  Feb 2008 - Feb 2009

  Public Relations

  - Public Relations manager at Student Company as part of BBA- Successfully developed, marketed, and sold a product- Import, inventory control- stakeholders meetings- Sold over 2,000 units through a focused marketing campaign- Gained media exposure on national radio and television

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  Bilderberg

  May 2009 - May 2011

  Restaurant Team Member

  - Part-time employment alongside studies- Served as all-round restaurant team member at the 5-star Bilderberg Garden Hotel- Worked in the well-known hotel restaurant De Kersentuin, specializing in breakfast service, lunch, and banqueting (4 event spaces) service- Co-responsible for approximately 75 covers during breakfast service

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  Brussels Airlines

  Jun 2012 - Oct 2012

  Product Management Intern

  - Product Management Intern at Brussels Airlines from June 2012 to October 2012- Conducted a 5-month internship focused on product development and inflight catering- Conducted benchmark analysis on leading Business/First Class travel lounges- Analyzed 3000+ traveler comments to support the creation of Brussels Airlines' new lounge The Loft- Developed sales tools, conducted benchmarking research, and enhanced customer experience for recently launched long-haul aircraft- Focus on inflight product logistics, testing of new products- Collaboration with relevant catering companies Show less

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  ANdAZ

  Aug 2014 - Feb 2016

  Corporate Leadership Trainee (Rooms Division)

  - Corporate Leadership Trainee in the Rooms Division at ANdAZ from August 2014 to February 2016- Operational experience as Front Office Host, Guest Services Host, and Night Auditor- Achieved supervisor level within the first 6 months of the training program- Gained hands-on practical experience and developed guest and employee management skills- Received comprehensive training in the Housekeeping Department to gain perspective of the full Rooms Division operation

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  The Local Host

  Jul 2016 - Dec 2019

  Owner

  - Owner/director of The Local Host from July 2016 to December 2019- Providing tailor-made traveler solutions and travel guides for visitors to Amsterdam; - Offered local expertise and assistance for all travel-related question

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  The Friendly Host

  Dec 2016 - Oct 2017

  Guest Service Representative

  - Welcomed and assisted guests with check-in, arrival information, concierge services and check out- property and facility management- Offered advice on local attractions and activities in the Amsterdam area- Addressed guest inquiries and ensured a comfortable stay for all visitors

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  De Loods Fashion

  May 2021 - May 2023

  - 2 year performance as Customer Service Specialist- Transformed retail into guest experience with a strong focus on hospitality- improved hospitality flow within the company; onboarding new staff on hospitality mindset- Leading a team of eight people on Friday evenings, promoting hospitality mindset and enhancing customer interactions From May 2021 to August 2023, I operated and managed the bar area of the store, transforming it into a cozy place where shoppers could unwind and relax. Bringing my knowledge of hospitality, I created an inviting atmosphere.

  • Customer Service Support Specialist

    Aug 2022 - May 2023

  • Bar Manager

    May 2021 - Aug 2022
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  Gladwell Academy - a Highberg Company

  May 2023 - Apr 2024

  Training & Operations Coordinator - Benelux

  - Coordinating in-house training, learning journeys, and open enrollment programs- Managing training materials, including participant lists, certificates, maintaining online learning platforms, and handling evaluations- Serving as the primary point of contact for trainers and participants- Collaborating with clients and planners to create efficient training schedules- Establishing connections with external training venues and suppliers- Maintaining strong relationships with existing international clients- Preparing and maintaining training room(s)- Full responsibility for banqueting before, during and after in-house training Show less

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  Smakelijk op Tafel

  May 2024 - now

  Co-Founder / Head of Operations

  Smakelijk op Tafel is dé cateraar in Woerden voor iedereen die graag vers, afwisselend en verrassend eet. Heb je binnenkort een event, verjaardag, vergadering of andere gelegenheid waar lekker, goed eten bij past? Neem contact op via info@smakelijkoptafel.nl voor de mogelijkheden!