Yuval Yaar

Experience

• 

  Prime Ministers Office

  Dec 2012 - Dec 2013

  Security Agent

  A classified field role that required professionalism, responsibility, thoroughness, a systematical view, and work under pressure and devotion.

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  EY

  Jan 2019 - Apr 2021

  Assurance services- High Tech

  Simultaneous management of financial statements of several customers- Data analysis, revenue, and commission recognition, financial statement, SOX audit, and tax reports while leading a team, providing customer service to the finance department and C levels.

• 

  Panorays

  Apr 2021 - May 2024

  * Contributed to strategic product meetings influencing product goals, direction, and high-level requirements based on customer needs. * Conducted quarterly business reviews offering strategic recommendations and high level requirements while actively contributing to roadmap prioritization. * Facilitated meetings with design partners to present mockups and gather valuable feedback.* Fostered close collaboration with cross-functional teams (product, R&D, QA, and support) in an agile manner, developing both external and internal processes for feature releases and bug treatment policies.* Led a global team of 5 Customer Success Managers, each overseeing a $1.5 million portfolio, ensuring outstanding customer satisfaction and success throughout the entire customer lifecycle. Took the lead in troubleshooting and resolution. * Cultivated relationships with numerous Tier 1 international clients, delivering exceptional service that contributed to high customer retention rates (over 110%) and achieving a CSAT score exceeding 90%. * Designed and implemented an efficient onboarding, recruitment, and training process for both the US-based and Israeli customer success teams. The result was an enhancement in team performance and positive customer outcomes.* Established and executed a comprehensive product onboarding and training process for diverse organizational departments, including Product, R&D, Support, Marketing, and Sales. Show less • Manage a portfolio of 40+ global accounts including enterprise-level customers. Responsible for customer's successful product adoption throughout the entire lifecycle and for optimizing customer health, growth, and satisfaction.• Initiated and executed a Product <> CS process and relationship. Worked closely with the VP of product to build a process for communicating customer needs, prioritizing, and developing features.• Regularly engage with C-level executives, create success plans, and provide strategic advice to achieve customer’s business goals and build strong relationships.• Collaborate with Product and Engineering teams, using data-driven insights and customer feedback, to shape new features and product roadmap.• Oversaw Proof of Concept (POC) processes, pre and post-sales, customizing them to address specific customer needs and successfully securing new business and long-term partnerships. Show less

  • Product Manager & Customer Success Team Lead

    Apr 2022 - May 2024

  • Customer Success Manager

    Apr 2021 - Apr 2022
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  SysAid

  May 2024 - now

  Program Manager