Alexander Baity

Experience

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  Via Christi Health

  May 2018 - Sept 2019

  Service Center Representative

  • Managed patient food orders and complaints, ensuring dietary restraints were met.• Trained new employees on phone and computer systems used by Ascension.• Provided exceptional customer service as a Service Center Representative.

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  Gift of Life Marrow Registry

  Dec 2018 - May 2019

  Gift of Life Ambassador

  • Organized and executed events at Wichita State University to promote bone marrow registry awareness.• Provided information on swabbing kits and how to join the nationwide registry.• Collaborated with Gift of Life Marrow Registry to raise awareness and increase donor participation.

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  Ascension

  Sept 2019 - May 2021

  Head Unit Clerk

  • Managed patient movement, turning, and monitoring, ensuring their comfort and safety.• Ordered and maintained supplies for the unit, ensuring seamless operations.• Ensured HIPAA compliance and performed general clerical work to support nursing staff.• Provided valuable nursing support to enhance patient care and overall unit efficiency.

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  Favorite Healthcare Staffing

  Jul 2021 - Dec 2024

  • Developed an end-to-end experience management (XM) program.• Implemented Baseline, Transactional, and Lifecycle surveys, measuring NPS, CSAT, and CES.• Designed and implemented Qualtrics workflows to resolve client and candidate issues.• Collaborated cross-functionally to align improvements with customer needs. • Supported client service teams with accurate data entry, reporting, and communication.• Improved timekeeping processes, reducing errors and increasing operational efficiency. • Managed candidate communications, ensuring consistent follow-ups and timely resolutions.• Assisted with recruitment materials, onboarding processes, and administrative support.

  • Experience Manager

    Aug 2022 - Dec 2024

  • Logistics Coordinator

    Dec 2021 - Aug 2022

  • Recruiter

    Jul 2021 - Dec 2021
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  Spotlight | Analyst Relations

  Feb 2025 - now

  Client Partner