Experience

• 

  Provident consumer financial services

  Jan 1998 - Jan 2003

  Loss mitigation supervisor

  Supervised daily operations of the Loss Mitigation department including review and approving loss mitigation transactions for approval and identifying trends while developing process improvements to improve department effectiveness.

• 

  Litton loan servicing (a goldman sachs company)

  Jan 2003 - Jan 2012

  Facilitated the development of the Loss Mitigation Department including working with customers during the loan modification process to prevent foreclosure. Organized the Single Point of Contact Agents; gathered and record efforts using RADAR Advantage, MOD Track and DAVOX Dialer System. Supervised the training and certification of employees in federal government programs such as the Home Affordable Modification Program (HAMP), and adherence to other federal policies and regulations. Lead in the creation of the Atlanta Late Stage Default Group, which staffed up to 35 agents, to collect on loans that were 60 days delinquent to imminent foreclosure status. Responsible for the staffing and training needs of each department to include quality assurance and creation of incentive programs purposes to amplify supervisors and agents performance. Created an environment for all levels of the Default Department to advance, including the promotion of two agents to supervisory level positions. Responsible for proper call handling, right-party contacts, promises kept, and resolution rate by monitoring the flow of inbound and outbound call handling. Receive escalated customer calls and assume ownership of company processes to ensure timely resolutions.

  • Loss Mitigations Supervisor

    Jan 2008 - Jan 2012

  • Late Stage / Foreclosure Default Supervisor

    Jan 2005 - Jan 2008

  • Early Stage Supervisor

    Jan 2003 - Jan 2005
• 

  Signature consultants (wells fargo promontory project)

  Jan 2012 - Jan 2013

  Business analyst supervisor

  Provided auditing criteria to resolve any areas of non-compliance in regards to federal, state and jurisdictional foreclosure and bankruptcy guidelines. Investigate the possibility of illegally assessed fees, miscalculations of loan repayment amounts, and other unnecessary financial burdens to homeowners during the life the loan in response to the 2008 mortgage crisis. Managed a group of Business Analyst I and II representatives to encourage accuracy for time projects as well as being an expert level analyst for escalated situations. Show less

• 

  Aldridge pite, llp

  Aug 2015 - Mar 2016

  Paralegal

  Proof of Claims and Pay Histories