Alin Lupascu

Experience

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  Zigosoft

  Sept 2014 - Dec 2014

  Technical Analyst Desktop and Remote
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  Capgemini

  Dec 2015 - Jan 2017

  Senior Desktop Analyst

  Worked as part of the Desktop Support team, dealing with Incidents, Service Requests or Changes as and when required. Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;Strict adherence to standard technical processes/practices followed for the corresponding services;Occasional involvement in Project work under minimal supervision of the experienced members in the team; Show less

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  Capgemini

  Jun 2017 - Dec 2020

  As a Release and Deployment Manager I am responsible for managing Releases end to end including testing, production and deployment escalations, post implementation meetings and reporting. I am working with the required parties to make sure that the changes are implemented – ensuring Release Changes are routed to CI Data Owner within timely manner. Acting as a Coordinator with the teams involved in the Release (SCCM, Packaging, Wintel, etc.) within the Organization – splitting the requirements of the Releases in logical groups that can be handled sufficiently. Working with and participating in regular calls with Change Management – assisting in planning of Releases based on Forecast of Schedule Change. Show less Responsible for team management, managing the team’s performance, reviewing performance parameters, publishing team progress reports, conducting team meetings, feedback sessions and one-on-ones, capacity planning, training of new staff.Quality Management – performed root cause analysis for complaints and errors. Performed quality checks, call monitoring and calibrations exercises. Client Management – Prepared client reports and liaised with the client to resolve queries and discussed operational issues and performance reviews.Operational Management – Administered daily workflow management and performed work and capacity planning in order to ensure adherence to Service Level Agreements. Show less

  • Release Manager

    Apr 2020 - Dec 2020

  • Supplier Manager

    Jul 2019 - Apr 2020

  • Team Manager

    Jan 2017 - Jul 2019

  • Lean Sustainability Change Agent

    Jun 2017 - May 2019
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  Conduent

  Dec 2020 - Jun 2022

  Senior Business Analyst

  As a Senior Business Analyst for HR/Work Force Administration Services I am involved in:• Gathering requirements and translate in process flows the business needs of theclient/Work with senior management to align projects to strategy• Documenting tools requirements in correlation with the client’s business processes/Create documentation for existing and new processes during implementation phase• User Acceptance Testing and Operational Readiness Testing planning, preparation,execution, and coordination - based on specific requirements on tools and clientprocesses• Change Request and Control process - Change Requests estimation and implementation• Responsible for the design of new or existing products by analyzing requirements,constructing workflow charts and diagrams, studying system capabilities, and writingbusiness / functional specifications.• Assess current state, identify customer requirements, and define the future state and/orbusiness solution• Facilitate the negotiation of requirements amongst multiple stakeholders• Complete project management activities according to defined service level commitmentsand process compliance guidelines• Propose improvements for tools and processes by studying current practices and designmodifications• Ensure deliverables meet contractual requirements and established acceptance criteriaaround quality and performance• Analyze existing projects/accounts and designs its processes and systems, assess thebusiness model and its integration with technology including data migration rules &business rulesI was also coaching and mentoring the new team members and offer support during trainingand transitions. Show less

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  SysAid

  Jun 2022 - now

  Implementation Manager

  - Leading customers, through the implementation process with a primary focus on off-site implementations.- Business Processes understanding, application environment, and customers’ requirements.- Managing client expectations and internal deadlines to ensure timely and successful implementations.- Providing technical consultation to cross-functional teams through extensive product knowledge.