Rawdha Al Ali, MSc, PCQI, IRCA QMS Associate Auditor

Experience

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  Sheikh Khalifa Specialty Hospital (Operated by SNUH)

  Nov 2014 - Oct 2023

  Appointed as legal relations officer to utilize my professional background, knowledge and previous experience in quality to:1- Enhance the compliance of the hospital with the national and international requirements such as laws and regulations.2- Peer review for governmental and private sectors’ contracts, agreements (Memorandum of Understanding), requests, internal hospital’s policies, etc.3- Involvement in HR committee (grievance and irregularities)4- Involvement in investigations but not limited to fraud, violations, incident related to medical liability, etc.5- Coordinate with the hospital’s departments in assuring proper technical review for contracts, agreements, policies as well provide consultations including guidance and references related to laws and regulations. Show less Appointed and worked in 3 teams’ main tasks including initiating and managing quality division’s programs, projects and activities such as (satisfaction survey, complaint management, culture of safety survey, FMEA, RCA, CQI, Good catch program (increase near miss reporting and no blame culture), patient safety campaigns, leadership walk rounds, harmonizing sentinel event management project with sister hospitals, committee management, accreditation (Facilitating JCI steering team’s activities including IPSG chapter, campaigns and facilitating the overall successful triennial accreditation, policy management), audits and tracer activities, etc.)1- Customer Experience (Nov 2014 - Nov 2015)2- Patient Safety (Nov 2015 - Mar 2018)3- Accreditation and Policy Management (Apr 2018 - Jun 2020)Committees’ Membership:- Quality and Patient Safety- Infection Control- Facility Management and Safety- Medical Record - Secretary- Quality Improvement Executive Show less

  • Legal Relations Officer

    Jun 2020 - Oct 2023

  • Quality and Innovation Division, Officer

    Nov 2014 - Jun 2020
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  Dubai Corporation for Ambulance Services

  Oct 2023 - now

  Senior Operations Quality Officer