Mark Bestford

Experience

• 

  Argos Ltd

  Nov 2008 - Jan 2009

  Sales Advisor (christmas temporary

  I worked during the Christmas period when Argos is busiest.Roles:Dealing with customers Working as part of a teamRetrieving items to meet the items on the orders

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  Freelance web developer

  Jul 2011 - Aug 2011

  Web developer

  I developed a website for a friend to do with the popular game of Minecraft as he had a multiplayer server, which I helped, set up. Then he wanted a simple site in which people could go to get details about donation fees. The URL for this site is: http://www.creepercraft89.co.uk

• 

  Pressplay Call Centre

  Nov 2013 - Jan 2014

  IT Assistant

  Solved any It issues that were raised by my collogues. Also worked with several systems that were essential to the day to day operations of the call centre.These included:- DDI set-up- Adaptive CTI (used to show the correct screen for them to read from)- AVAYA Manager (used to set up extensions for the operators and used to forward calls to the call centre operatives)- Database administration- Web development.

• 

  Blur Group

  Apr 2014 - Oct 2014

  Academy intern

  Working within the development team primarily back-end working with:- PHP- Doctrine 2- Symfony 2- QA (Quality Assurance)- Unit and functional testing + othersDuring this period I am improving my programming skills and gaining experience of working in a live development environment.

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  Mole Valley Farmers

  Aug 2015 - Jan 2016

  IT Helpdesk Assistant

  Supporting the business in all areas relating to IT issues such as: - Printer issues- Network setup and issues. - User maintenance + Any other IT related issues.

• 

  Dormakaba UK & Ireland

  Aug 2018 - Jul 2020

  IT Service Delivery - UK & Benelux

  Support on a 1st and 2nd level basis for the UK organisation Some of my responsibilities where:- Looking after Hyper-V Server Environment (20 VMs) with business critical applications- backup management (veeam)- looking after applications and were up and running for staff - generalised troubleshooting of 1st level issues e.g. Passwords reset, printer installs, hardware setup and issuing it to staff. - providing advice on systems and protocols - site installs of switches and routers Show less

• 

  Dormakaba

  Jul 2020 - Jun 2023

  Providing network troubleshooting and configuration at a global level at dormakaba. This includes: - IP address management (application used: men & mice) - LAN/WLAN configuration and troubleshooting (vendor used for switching and WiFi Extreme Networks)- Supplier management - Troubleshooting with internal and external staff/customers on complex and simple problems- Firewall configuration and management (Firewalls used: Palo Alto)- ITIL processes followed for; incidents, changes and problem ticket types- Processing reason cause analysis and distributing and communicating with the business- Patch management of all network appliances to be the preferred firmware versions as indicated by the supplier - Projects for site implementations and site decommissioning - Life cycle management of hardware Show less Support on a 1st and 2nd level basis for the UK organisation Some of my responsibilities where:- Looking after Hyper-V Server Environment (20 VMs) with business critical applications- backup management (veeam)- looking after applications and were up and running for staff - generalised troubleshooting of 1st level issues e.g. Passwords reset, printer installs, hardware setup and issuing it to staff. - providing advice on systems and protocols - site installs of switches and routers Show less

  • Operational Expert - Network Solutions

    Sept 2021 - Jun 2023

  • Operations Expert - Service Delivery UK, Benelux & ScanBalt

    Jul 2020 - Sept 2021
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  Focus Group

  Jul 2023 - now

  Network Engineer