Maja Foltyn

Experience

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  Betfred

  Jul 2019 - Apr 2022

  Deputy Manager

  - Responsible for managing a small team- Deliver successful Betfred sales campaigns- Working closely with the whole shop team to communicate and promote new Betfred products and marketing campaigns to increase sales for our shop- Admin duties- Cash control and banking procedures

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  Mourie Fragrances

  Jul 2020 - May 2022

  Small Business Owner

  www.mouriefragrance.com• E-commerce Optimization: Implemented innovative e-commerce strategies to enhance the user experience, resulting in increased online sales and customer retention.Employed data analytics to identify trends and tailor offerings accordingly.• Direct Selling Success: Established and managed a robust direct selling network, recruiting a team of sales representatives. Implemented effective sales incentive programs, leading to increased direct selling revenue and team performance.• Operational Efficiency: Implemented streamlined operational processes, optimizing inventory management, order fulfillment, and customer service. This led to improved efficiency and cost-effectiveness.• Marketing and Promotion: Executed successful marketingcampaigns across digital and traditional channels, leveraging social media, micro influencers, and strategic partnerships. Monitored campaign performance and adjusted strategies for maximum impact. Show less

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  Nottingham Trent University

  Sept 2021 - now

  Business and Marketing Student

  Modules:- Digital customer experience - Contemporary Issues in Strategic Marketing - Comparative and International Management - Economics and Data Analysis- Accounting and Finance for Managers - Business Development - Managing and organising

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  Dwellstone Solutions Ltd

  Jan 2022 - now

  Co-Founder
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  Entain

  Apr 2022 - Oct 2022

  Customer Service Manager

  • Team Management: Oversaw the recruitment, training and performance management of a dynamic customer service team• Customer Support Strategy: Developed and executed customer support strategies aligned with the unique challenges within the betting industry, with a focus on providing efficient and knowledgeable support.• Performance Metrics: Established and monitored key performance indicators (KPIs) to evaluate the effectiveness of the customer service team, utilizing data-driven insights to continually refine and improve customer service operations.• Crisis Management: Proactively managed and navigated crisis situations, ensuring a calm and effective response to customer concerns during high-demand periods or unexpected issues.• Training and Development: Conducted ongoing training programs to keep the customer service team abreast of industry trends, product updates, and best practices• Communication: Maintained open and clear communication channels with other departments, fostering a collaborative environment and ensuring an understanding of customer needs and industry developments. Show less

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  Optique Vision Nottingham

  May 2022 - now

  Marketing Manager

  - Customer Relationship Management Developed and implemented comprehensive marketing strategies that resulted in a 10% increase in patient acquisition within the first year.- Digital marketing & Social Media Executed successful digital marketing campaigns, resulting in increased online engagement and brand awareness.- Sales and Dispensing Provided expert guidance to clients of frame selection, lens options, optical solutions and personalized dispensing advice. Optimized merchandising strategies, driving 35% increase in optical dispensing revenue. - Data analysis Introduced data analysis tools in the practice. Conducted gap analysis in practice, identifying pinpoint opportunities for optimization. Selected appropriate data analysis tools for the business and integrated them with existing infrastructure.- Optical dispensing Providing expertise regarding optical options, lens materials and coatings. Interpreting and analyzing optical prescriptions. Taking precise measurements and adjusting frames. Familiarity with and utilization of advanced dispensing technologies.- Content creation - Brand development & positioning - Website management- Web development - Marketing strategy & Execution - Managing Sponsorships - Inventory management Show less