Robyn Doughty

Experience

• 

  Hewlett Packard Enterprise

  Jun 2000 - Sept 2001

  Cash Management Technician

  Responsible for monthly reconciliation of main account that reimbursed all HP employees for travel expenses, reconciled daily vendor payments, documented and created training materials for all Cash Management procedures, including account reconciliations to prepare moving these functions to India.• Resolved all vendor and internal customer tickets within 48 hours• Recognized functional expert in SAP financials system for vendor payables and cash management functions

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  California State University, Chico

  Jan 2002 - Sept 2011

  Responsibilities include providing leadership for the organizational and strategic direction of the division,management of advancement data and supervision of gift processing and advancement systems whichincludes IT project request, management, and completion, oversight of the alumni/advancement database maintenance, reporting, design, data integrity and security, long- and short-term strategic and resource planning, develop, allocate, maintain, and reconcile division budget and resources, HR liaison for division, serve as division representative to campus strategic planning, executive IT, and executive HRcommittees. Manage and reconcile state and auxiliary funding totaling $4.5 million annually Project lead for development and implementation all division policies and procedures Successful implementation of online services for internal and external constituents including: constituent update forms, help desk ticketing system, data report requests, dashboard fundraising and constituent reports, Board of Governors virtual boardroom, e-Communications, e- Solicitations, and e-Stewardship Successful implementation of donor gift receipt redesign and process UA representative for campus strategic planning, implementation, annual report card, and WASC accreditation Show less Responsible for division budget analysis, allocation, and reporting, HR liaison for the division, development and maintenance of University Advancement websites, development and dissemination of division communications, administrative support and main liaison with the University Foundation Board of Governors, special event planning and oversight, research and analysis on division topics and special projects as directed.• Managed and reconciled state and auxiliary funding totaling $4.5 million annually• Successful implementation of Board of Governor orientation materials, library of minutes and resources, and stewardship• Project lead for UA division strategic plan and values development and implementation• Project lead for division website redesign with a focus on telling the Chico State story via philanthropic impact Show less

  • Director of Advancement Operations

    Aug 2007 - Sept 2011

  • Executive Assistant to the Vice President

    Dec 2005 - May 2009

  • Office Manager - Financial Aid

    Jan 2004 - Jan 2006

  • Division Budget & Personnel Assistant

    Jan 2002 - Jan 2004
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  SAP

  Jan 2003 - Jan 2003

  Consultant

  Worked remotely as a consultant to evaluate various web technologies for use by remote teams to conduct meetings, interact in real-time, share documents with a change management system, and various other needs as defined by SAP users worldwide.

• 

  UC San Diego

  Oct 2012 - Jul 2018

  Reporting to the Assistant Vice Chancellor – Advancement Operations and Campaign, the Chief Systems and Operations Officer for Advancement Operations and Campaign participates and provides the AVC-AOC with strategic insight and guidance regarding Advancement programs, projects, and operations. I am responsible for developing administrative and operational solutions and strategies to a wide range of issues to improve processes and enhance services to support UC San Diego’s Advancement (fundraising) enterprise. My focus is on continuous operational improvement to include aligning resources with UC San Diego’s mission and strategic plan; optimizing processes, improving financial effectiveness and efficiency; enhancing customer service (internal and external); and fostering innovation and growth.I develop key operational strategies and processes related to Advancement–wide fundraising goals, systems, special initiatives, and priorities. I provide strong leadership in strategizing and facilitating the operational infrastructure for all of Advancement in support of fundraising activities and initiatives. I am responsible for creating an environment that will enhance communication and encourage collaboration between AOC, all Advancement program areas and units, the Chancellor’s Office, and campus leadership and their units. I lead the efforts to develop and implement systems, protocols and procedures to enhance the infrastructure and optimize efficiencies for the team and organization, provide project management, analytical support and leadership for strategic goal planning, professional and team advancement, and office processes and administration. I serve as a key professional responsible for strategic service operations and internal communications across Advancement, help direct and manage AOC workflows and systems, and work collaboratively with Advancement colleagues to anticipate needs, and streamline processes. Show less Leadership Strategy and Engagement’s (LSE) primary mission is to provide the strategy and facilitate the engagement of our top tier volunteer leadership for the $2 billion Campaign for UC San Diego. I develop administrative and operational solutions and strategies to a wide range of issues to improve processes and enhance service to support the principal and transformative gift fundraising goals of the university. Focus is on continuous operational improvement to include aligning resources with UC San Diego’s mission and strategic plan; optimizing processes, improving financial effectiveness and efficiency; enhancing customer service (internal and external); and fostering innovation and growth. Show less Partner with colleagues in Advancement, Special Events and Protocol, and the Chancellor’s Office on strategic initiative projects critical to campaign operations and fundraising support in advance of the campaign public launch in 2017. Recent projects since January 2016 include the establishment and leadership of the Major Events Committee that guides strategy and data requests for signature and leadership-level campaign events; strategic consultation and business plan for Advancement Training including comprehensive documentation and communications strategies; performed an assessment and provided recommendations of team structure and service objectives for Leadership Strategy and Engagement, including an operational business plan; coordinate Advancement Operations and Events leads in project groups that address cross-functional needs and solutions. Serve as a key business partner between Advancement service teams to provide consistent expectations and process improvements for all areas of Advancement• Organizationally recognized as an expert and leader in higher education, specifically end-to-end Advancement (Alumni Relations, Development, Annual Giving, Prospect and Research, and Advancement Systems) operations, organization priorities and goals, and ESP system functionality Show less Partner with Advancement, campus, and Administrative Computing and Telecommunications (ACT) maintaining and enhancing the ESP system deployed October 2014. Current responsibilities include: serve as front-facing representative of ASBI team working with colleagues to map, improve, and deploy key business and system processes via stakeholder requests; define business requirements based on business process analysis; analyze data to ensure successful translation into the new system; design training materials for all levels of system users; design and maintain all system security and data security policies; and work closely with stakeholders to define and validate system configuration, reporting requirements, and business processes meet current and future organizational needs• Operational project manager for the ESP system implementation including coordinating team resources and goals, focusing stakeholders, drafting impact assessments, drafting staffing and organizational recommendations, drafting executive communications and policies, and serving as the primary business liaison for the project• Lead Senior Business Analyst responsible for designing, executing, and evaluating Business Process and User Acceptance Testing, system roll-out plan, system security, and system support and ownership plan prior to system go-live Show less

  • Chief Systems and Operations Officer

    Sept 2017 - Jul 2018

  • Director of Operations and Special Projects

    Dec 2016 - Sept 2017

  • Senior Operations Consultant

    May 2016 - Sept 2017

  • Senior Business Analyst

    Oct 2012 - May 2016
• 

  University of California, Santa Cruz

  Jul 2018 - Apr 2020

  Responsible for developing and overseeing the strategic vision for digital and annual giving initiatives and leadership annual giving (annual donors $1,000 - $24,999). Responsible for a small team that executes a variety of digital (email, crowdfunding), traditional (direct mail and phone), and direct donor outreach initiatives. Oversee a portfolio of leadership annual gift donors that connect philanthropic interest to campus initiatives. Current responsibilities and projects include:• Program strategy – provide strategy and support for key campus programs including Giving Tuesday, Giving Day, Divisional Appeals, Chancellor’s Associates, UCSC Parents, Friends of UCSC Groups, Leadership Annual Giving, and other projects as assigned• Discovery Pipeline – develop and implement program that will focus on discovery of new prospects to increase the pipeline of potential donors ranging from annual to principal gifts• Donor and Prospect Portfolio – manage a portfolio of current and prospective donors in all aspects of the cycle of philanthropy for gifts up to $24,999 Show less Oversee the teams responsible for data services, gift administration, business analysis, reporting, and systems for University Relations. Work with University Relations teams and campus partners to manage, access, enhance, and secure alumni and donor data. Develop processes and protocols around data governance, reporting, and system access and training. As a member of the University Relations leadership team reporting to the Vice Chancellor, represent all aspects of systems, data, and resource management at the division and campus level. Show less

  • Interim Director, Digital and Annual Giving

    Nov 2019 - Apr 2020

  • Executive Director, Information Management

    Jan 2019 - Apr 2020

  • Director of Data Management

    Jul 2018 - Dec 2018
• 

  University of California, Berkeley

  May 2020 - now

  - Lead team responsible for the data and systems within UC Berkeley’s primary fundraising system- Transforming team and services through increased analytic skills and tools, automation of manual processes, and realignment of service structure to meet business priorities - Critical strategic member of senior leadership team, building strong partnerships with CTO and other department directors to develop and execute comprehensive data management strategy to meet fundraising needs of UC Berkeley- Leverage technical skill and strategic thinking to improve data quality, accessibility, acquisition, and processes. Currently leading the Data Exchange Project, a comprehensive effort to streamline existing data sets to increase volume and speed of data exchanges into a custom interface - Driving key organizational data initiatives to implementation: Ethnicity and First Generation; Data Confidentiality Agreements; Corporate and Employment - Analyze large scale business processes; resolve complex organizational and data issues by developing database solutions- Plan, design, and run databases to acquire, store, + retrieve data, ensuring safety, accuracy, high performance, and completeness per CRM best practices- Own management of central repository of demographic advancement data in CADS and related systems, serving as data proprietor to establish data exchanges, protocols and policies including new strategies and technologies Show less

  • Sr. Director Data and Business Solutions

    Sept 2023 - now

  • Director, Data Quality and Management

    May 2020 - Sept 2023