Daniel E Fulgencio M

Experience

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  Claro RD

  Jan 2007 - Dec 2009

  Field Network Engineer

  The Network Engineer position is an integral part of the team responsible for designing, planning, implementing, supporting and troubleshooting networking infrastructure . This position encompasses individual responsibilities involved with network availability, functionality, security, monitoring and performance optimization. The expectation is this individual will be capable of performing these duties given minimal supervision and technical assistance.

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  Telefónica

  Jan 2009 - Jan 2015

  Operation Network Engineer
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  Cisco

  Feb 2015 - Aug 2019

  Consulted as a network engineer, enterprise, commercial and financial customers on their software strategy, network designs and applications of best practices in their network through subscription - long term contracts. Provided training to these customers such as L3VPN, MPLS technologies or other routing and switching technologies. Practice as a data center and service provider SME on transactional - short term contracts. Short-term contract work includes data-center network designs/migrations and creating low level design documents. Show less

  • Network Consulting Engineer

    Feb 2016 - Aug 2019

  • Customer Support Engineer MS-Voice Cisco TAC

    Feb 2015 - Jan 2016
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  Cisco

  Jan 2020 - Oct 2023

  Work closely with Cisco’s Customer Success Managers such as Customer Success Executive (CSE) and Success Programs Manager (SPM) to facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative · Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables based on customer needs · Leverage Collaboration domain specialization and expertise to identify and proactively manage adoption risk areas and customer expectations that could impact successful delivery · Help improve ATX & Accelerator offers by providing feedback to CX Product Management and CX Success Program teams · Influence customers to make tactical and strategic deployment decisions to achieve their business outcomes and improve Cisco product adoption · Collaborate with various stakeholders such as Account teams, Sales Engineering, Product Sales, Professional Services, Support Services and Partners to improve customer product adoption, resolve usage barriers, and drive · Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers · Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Customer Success team Show less

  • CX Product Manager

    Oct 2021 - Oct 2023

  • Customer Success Specialist

    Jan 2020 - Sept 2021