Whitney Williams

Experience

• 

  United States Air Force

  Feb 2009 - Jan 2010

  Maintenance Supervisor

  Specialty: F-15 fighter jetRepair, test & troubleshoot the weapons systems and missiles & bombs racks for the F-15Honorably discharged under medical reasons

• 

  Fredericksburg expo & conference center

  May 2014 - May 2015

  Event Coordinator

  Responsible for coordinating events, including planning menus, following up with musicians and vendors, putting up decorations, suggesting and networking with vendors, and ensuring the event runs smoothly.

• 

  ADT

  Sept 2015 - Jan 2018

  Customer Support

  Responsible for answering customer inquiries via inbound calls concerning billing, technical issues and general inquiries. Providing excellent customer service during a high volume call center setting. Resolved billing issues such as correcting payment errors, accepting payments and issuing refunds, and determining appropriate account issues and solutions. Troubleshooted with customers to resolve technical issues with their ADT alarm systems and scheduled jobs if necessary.

• 

  LeaderQuest - Jacksonville

  Mar 2018 - May 2018

  Student

  Certifications received:ITILCourses completed:ITILComptia A+ 901/902Network+Security +

• 

  The HCI Group

  May 2018 - Jul 2018

  Tier 1 Software Application Support Specialist

  • Provide technical assistance and support for issues related to EPIC software • Create job tickets via phone queries for technical issues • Familiarity with healthcare technology• Install computer peripherals for users

• 

  Kemper

  Jul 2018 - Oct 2018

  Tier 1 Help Desk Analyst
• 

  AMCS Group

  Nov 2018 - now

  • Conversion Program Manager

    Feb 2025 - now

  • North America Support Manager

    Feb 2023 - Feb 2025

  • Service Account Manager

    May 2022 - Feb 2023

  • Tier 2 Application Support Engineer at AMCS Group

    Jan 2021 - May 2022

  • Tier 1 Application Support Engineer

    Nov 2018 - Jan 2021