Susan Schott

Experience

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  USAA

  May 1995 - Oct 2001

  Senior System Programmer/Analyst

  • Managed/coordinated 60+ monthly enterprise-wide interfaces used to capture revenue for IT’s charge-back system. • Monitored and ran monthly billing system using Visual Basic with Oracle DB and ensured accurate billing of $200+ million in monthly revenue. • Led project for IT financial billing application change of century certification effort including coordination and management of system analysis, testing, and validation of every process in IT charge-back system.

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  Corporate Systems

  Oct 2001 - Dec 2002

  Project Manager

  • Directed successful implementation of new reporting product using Actuate software for use for converting 3,000+ Mainframe COBOL Batch reports to new client-server reporting solution.• Managed implementation of Claim and Payment Data Warehouse to support OLAP functionality and served as data source for batch reporting product. • Facilitated implementation, including creation of data-warehouse system infrastructure, conversion of report selection distribution application, report generation process, and printing and mailing functionality. Show less

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  USAA

  Dec 2002 - May 2007

  Project Manager and Resource Manager

  • Managed multiple cross-organizational business and IT project teams concurrently.• Ensured successful implementation of multiple project types; including the rollout of the co-located and dedicated teaming concepts, business rules server and application upgrade, and development of a new product advisor tool on the internet.• Managed multiple programs with budgets in excess of $12 million. Responsibilities included identifying program objectives, assessing relationship to customer objectives, and managing program funding, ensuring that funds expended are spent on project components identified and aligned toward ultimate program success.• Managed the Mainframe Build Management team, which ensured the successful migration and production implementation of all Mainframe applications, including live money transaction applications, P&C insurance applications, Bank applications, etc. Responsibilities included management of 9 employees and 8 domestic and onshore/offshore contractors, workload management, management of unit budget, management of component budget, quarterly resource reviews, employee counseling, mentoring, and career planning. Implemented use of third party model to subsidize existing workforce. • Customer relationship manager for the Property and Casualty IT organization. Worked closely with customer to understand all aspects of configuration management needs (host environment, websphere environment, distributed environment, and release management). Collaborated closely with P&C management to identify areas of opportunities on the Change, Configuration Management, and Release Management (CCR) Center of Excellence (CoE) and P&C application teams, identified plan to resolve issues, and lead teams/participated on teams to implement solutions. Show less

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  Capital Group

  May 2007 - Apr 2014

  IT Project Manager

  • Managed the Senior Project Analyst team which provides project management support and program administration support for the Application Services PMO. Responsibilities include managing 4 employees, workload management, resource reviews, employee counseling, mentoring, and career planning. • Experience managing wide variety of projects across multiple business areas (Admin Services, Customer Privacy, HOST, System Support Group, and the Strategic Initiatives).• Uber Scrum Master for the Retirement Foundation program with responsibilities including managing multiple scrum teams and working closely with Uber Product Manager to prioritize product list and ensure successful implementation of highest priority items. Show less

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  SWBC

  Apr 2014 - Apr 2015

  Senior IT Project Manager
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  USAA

  Apr 2015 - now

  • Director, Digital/Technical Product Management

    Oct 2022 - now

  • Lead IT Program/Project Manager and Release Train Engineer

    Apr 2015 - Oct 2022