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Saumya Singh

Saumya Singh

Services IT Dev. Senior Associate

Followers of Saumya Singh649 followers
location of Saumya SinghGurugram, Haryana, India

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  • Timeline

  • About me

    Major Incident Manager at TCS

  • Education

    • BABU BANARASI DAS NORTHERN INDIA INSTITUTE OF TECHNOLOGY, LUCKNOW

      2015 - 2019
      Bachelor of Technology - BTech Information Technology

  • Experience

    • NTT DATA

      Nov 2019 - Dec 2022
      Services IT Dev. Senior Associate

      I have a of experience in Major incident managenent with a demonstrated history of working in the service management field and handling bridges. Skilled in IT Service Management, Solarwinds, Incident Management, and RTMS, bridge handling, etc.

    • Tata Consultancy Services

      Dec 2022 - now
      Technical Support Specialist

      I have an experience of working as a Bridge Manager in TCS. I am serving for American Express as my client. I am responsible for managing the bridges, and ensuring that the issue is resolved as soon as possible. My role as a bridge manager is to collect all the issue related details on the bridge call from the reporter and engage the technical teams to troubleshoot further. I am responsible for collecting the resolution details once the issue is circumvented.

  • Licenses & Certifications