Serena Spratt

Experience

• 

  IVS Group Ltd

  Oct 2014 - Feb 2016

  Merchandise Vendor

  • Selling merchandise to customers.• Meeting and greeting customers and dealing with any enquiries they may have, signposting them when appropriate.• End-of-day-banking, dealing with both electronic and cash payments.• Maintaining the presentation of the stand, ensuring it remained tidy and in accordance with Health and Safety regulations, and adhered to clear desk policy.

• 

  Cancer Research UK (CRUK)

  Sept 2018 - Oct 2019

  Cashier

  • Serving customers on the till, assisting them with any enquiries.• Delivering excellent customer service to ensure set business objectives and priorities are met.• Supporting my manager with closing the store, including the end of day banking and float.• End-of-day-banking, dealing with both electronic and cash payments.• Fundraising with the charity once every quarter as part of my duties.

• 

  Everyone Active - SLM

  Oct 2019 - now

  • Answering phone calls and directing enquiries appropriately.• Registering and booking appointments/activities.• Meeting and greeting new and existing customers and dealing with their enquiries.• Promoting and selling merchandise.• General administration tasks.• End-of-day-banking, dealing with both electronic and cash payments.

  • Front of House and Retail Manager

    Oct 2021 - now

  • Receptionist

    Oct 2019 - Oct 2021