Michelle Bailey

Experience

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  Holiday Inn Express

  Jun 2006 - Oct 2007

  Front Desk

  Check in patrons, Check out patrons, Taking reservations, employee schedules, management

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  MGM Grand at Foxwoods Resort and Casino

  Apr 2008 - Sept 2010

  Assist patrons in obtaining information about local area attractions, transportation,dinning/hotel reservations, directions, boarding passes, printing, group conventions,special occasion/event planner, answering phone calls, and coordinating hotelissues/problemsPart of the Grand Opening CrewChecking patrons in/out of hotel (average turnover 600 in and out), coordinating patronissues/complaints, resolving problems, dealing with cash/payment methods, multitasking,asking phone calls, fast pace working environment, mastering computer system, andassisting management when needed Show less

  • Concierge Representative

    May 2010 - Sept 2010

  • Front Desk Agent

    Apr 2008 - May 2010
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  Cortlandt Healthcare Center

  Jan 2011 - Jan 2011

  Job Shadowing

  Job shadowed at a physical/occupational therapy office for 4 days (25 hours total)Observed many different procedures and aspects of physical and occupational therapyincluding evaluations on incoming patient, re-evaluation, therapy sessions, daily duties,bookkeeping, and job coordination

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  Vitesse Worldwide

  Mar 2012 - Mar 2020

  Managing the client services team along with all related process and work-flow responsibilities. Vitesse Worldwide Group & Event Supervisor. My responsibilities include arranging/confirming ground transportation for fortune 500 companies and top executives throughout the world in over 600 major cities and 75 counties. Assisting passengers with ground transportation arrangements worldwide

  • Director of Client Services

    Oct 2016 - Mar 2020

  • Group & Event Supervisor @ Vitesse Worldwide

    Dec 2013 - Oct 2016

  • Client Service Representative

    Mar 2012 - Oct 2016
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  National Association of Professional Women

  Jan 2016 - now

  NAPW