Steven Bockman

Experience

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  MCI Corporation

  Jan 1982 - Jan 1989

  Field Lead
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  Ericsson

  Oct 1991 - Jun 2001

  Services Manager

  • Performed staffing, scheduling and reporting as lead administrator for 120 field technicians after working up from a leadership position responsible for a staff of 24 field technicians• Managed financial reporting, billing and collections for as many as seven market areas with two primary clients at any given time • Coordinated completion of projects by field crews per client specifications• Completed change orders and filed associated reports with appropriate personnel while entering all pertinent data files• Expanded scope of projects by recognizing potential improvements and additional services; communicating and coordinating implementation. • Audited and performed quality checks on services rendered and ensured that projects were completed to the full satisfaction of clients• Trained hundreds of field staff through distribution of safety and skills material, phone calls and in group settings.• Conducted daily conference calls regarding installations and service, safety, quality and financial issues on an internal and external basis Show less

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  Parsons

  Jun 2001 - Mar 2013

  Project Manager

  • Performed staffing, scheduling and reporting as lead administrator for up to 145 field technicians.• Managed financial reporting, billing and collections for as many as seven market areas with two primary clients at any given time.• Managed customer expectations and satisfaction, resulting in increased market share in every market responsible for.• Completed change orders and followed them through until they became invoices.• Expanded scope of projects by recognizing potential improvements and additional services.• Audited and performed quality checks on services rendered and ensured that projects were completed to the full satisfaction of clients.• Trained hundreds of field staff through distribution of safety and skills material, phone calls and in group settings.• Conducted daily conference calls regarding installations and service, safety, quality and financial issues on an internal and external basisKey Contributions:• Increased market share in the state of Florida from using 2 field techs to needing over 50. Became the supplier of choice North and South Florida for Ericsson.. Show less

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  Orin

  Apr 2013 - Jan 2015

  Project/General Manager

  • Performed staffing, scheduling and worked with up to 4 Project Managers and 120 field resources.• Managed financial reporting, billing and collections for multiple market areas and projects.• Coordinated completion of projects by field crews per client specifications.• Over saw completion of change orders and followed through until the were approved or negotiated by our customers.• Expanded scope of projects by recognizing potential improvements and additional services; • Audited and performed quality checks on services rendered and ensured that projects were completed to the full satisfaction of clients• Trained Project Managers and field staff with an emphasis on safety, quality and profitablility. Show less

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  AT&T

  Sept 2015 - Dec 2016

  Premise Technician
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  Federal Heath - Specialty Contracting

  Mar 2017 - now

  Project Manager